ComplaintsforHuck Finn Kennels
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Complaint Details
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Initial Complaint
01/08/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
The kennel is not following best practices. They must be over crowding pets and/or not validating vaccination records. Both of my dogs contracted kennel cough after being boarded there 12/30/22 to 1/1/23Business response
02/11/2023
Tell us why here...Huck Finn Kennels has strict cleaning and disinfection practices. During the 4 days the mentioned dogs were here, we were barely above 50% capacity. We are not "overcrowding". The building is a large building in which only half of it has kennels so it is well ventilated. Clients affirm their pets are fully vaccinated, but, like the human flu vaccine, the kennel cough vaccine does not prevent illness, it reduces the likelihood and severity of the illness. The vaccine makes it more likely that your dog will recover on his own if he gets sick without the need for veterinary intervention. The *** site also stresses that the vaccine does not prevent the virus but only makes it less severe and of less duration. There were no dogs here with active coughing but, also just like a flu, it is contagious before symptoms. Kennel cough can be contracted by simply walking your dog on a path. The bordatella virus can become symptomatic **** days after exposure so there is no way that it was positively contracted during the 4 days they were at our kennel. Their dogs were vaccinated yet still got the virus, which is evidence that vaccinations do not prevent getting kennel cough or spreading it.A dog can be contagious without symptoms. A dog can even spread the virus from simply getting the (live virus) vaccination. So it is impossible to detect and prevent.
It is unfortunate when a dog contracts the virus after boarding but we do all we can and have procedures in place.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.