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ComplaintsforZinns Sports Photography LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I was directed to ****** Sports Photographs for my son's sports photos for ******* Flag Football. I paid for the session online and received a receipt. This was on Sept 15, 2022 in the amount of $46.00. I received a receipt and was instructed to bring the receipt when taking a photo. Another entity in fact took the photos. I believe this company is fraudulent as now I see another very similar claim when googling the company online. I attempted to call the number provided and received a text message asking to text them. I did and never received a response.****** Sports Photography ************************************************************************************************ ************Business response
01/09/2023
Hi,
Not sure what happened and this is the first time we received this complaint. We were the company that took the Sports photo here in the **********. Not sure if you were given the wrong =online payment link or what.
If you are in ******* than yes we did NOT do those photos. If that is the case we are happy to refund the ***** to you.
We have been sports photography in the ********** for over 25 years and have always prided ourselves on great customer service. Please contact ** by the ************ or email ****************************************************.
We sincerely apologize for any inconvenience.
This matter is critical to our reputation as Sports Photographer so we will treat it with the greatest possible urgancy!
Thank You, *** and ***************************
Customer response
01/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The company did respond to me and issued a refund. Please remove and resolve the complaint.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.