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Complaint Details
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Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My food was raw and also overcooked with in 6 minutes I returned and asked for a refund and was told they don't refund wasn't offered any thing and then my food was pushed onto my feet and the floor this is a terrible place and treated me very badBusiness response
07/23/2024
** Response taken over the phone by BBB staff **
In reference to the customer that came in. I had the complaint on video, so I was able to watch it. When she came in, all she did was walk up to the counter. She didn't say anything, just threw the food. The employee pushed it back to keep it from getting on her. At this point, she criticized the employee terribly and then she stormed out of the store. She said the product was raw and burnt which is basically impossible. I don't know what the problem was exactly, but the way the customer behaved was unacceptable. I will not be contacting the customer. I apologize for the circumstance happening, but we can't avoid that.
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Contact Information
808 W Vineyard Dr
Kennewick, WA 99336-5579
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.