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Complaint Details
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Initial Complaint
05/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I still do not have information about the shipment of my order. The owner emailed post my BBB complaint, 54387238-336EF, that the order should have shipped and that she would check status and provide an update to me yesterday, May 8. I tried calling again with no answer or way to leave a message, and sent another email. No response.Business response
05/23/2023
This issue was resolved on 5/9/23. We got an email from BBB saying it had been closed because there was no additional response from the complainant. We refunded the yarn that was unavailable and sent the hook. And now that we have had to go and look at this again, we see that we actually accidentally refunded the entire order (copy/paste didn't go into the right places for amount and order number). Which means that she got the hook and it's shipping for free. She had to know the refund was complete and she didn't pay for the hook that was sent. So why is this still open?Initial Complaint
05/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order on April 20 that was supposed to be delivered within **** business days. I have tried to reach by phone several times during their business hours and no answer, no way to leave a message. No response to email sent.Are they still in business and how can I reach them?Business response
05/06/2023
We're so sorry that you've been having trouble catching us. Your email message went to the junk folder. We are only one person and the shop has lots of classes and can get very busy, so phone calls are not always answered. I'm guessing that you might have sent ** a message over ******** the other day, but I responded saying that the name on ******** wasn't in our order system and didn't get a response.Initial Complaint
05/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On April 29, 2022 I ordered 3 skeins of Ultra Alpaca Yarn totaling $45.85 from the Knotted Fibers Website. (also known as Sheeps Clothing.) This store is located at 3311 W Clearwater Ave., Ste B120, Kennewick, WA 99336. I paid via paypal for this order. When I did not hear from them I e-mailed them and got no response, I then called them and got their voice mail. So today I am contacting you to see if they are still in business, if it is a legitimate store, or if I have just been scammed out of $45.85! I checked yelp this morning and unfortunately it seems like this has happened to a few other knitters.Customer response
05/24/2022
Dear BBB,
The yarn shop did finally come through with my order! I have a feeling your prodding helped greatly. Thank you for your help with this matter.
Wishing you a wonderful summer.
******* ***
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Contact Information
418 N Kellogg St Ste A
Kennewick, WA 99336-4947
Business hours
Today,Closed
Business Hours MMonday Closed TTuesday 10:00 AM - 7:00 PM WWednesday 10:00 AM - 7:00 PM ThThursday 10:00 AM - 7:00 PM FFriday 10:00 AM - 6:00 PM SaSaturday 10:00 AM - 7:00 PM SuSunday Closed Want a quote from this business?
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3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.