ComplaintsforGreg's Japanese Auto

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I originally took my car into Gregs ******* Auto in ****** on 10/21/22. I was told I needed my front wheel bearings replaced. During installation the mechanic broke my wheel knuckle. They tried to place aftermarket parts on my car and in the process drilled a hole in to try and make parts fit. Ball joints were not seated correctly due to not being installed correctly. They applied spacers that was incorrect, castle nut is loose and ****** pin is missing. They were dishonest about what was going on with the car and I only discovered the truth after taking it to Acura. Gregs did damage to my vehicle that required more repairs and more cost to me that I feel should be reimbursed by them. I have reached out to the shop manager **** and he stated there was nothing they could do for me. I reached out to the district manager (from a number obtained by ****) and never received a call back. Please help me resolve this manner.

  

  Business response

  08/24/2023

  Please find attached our response to this complaint.

  Thank you,

  ***********************

  Customer response

  08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. Delayed Examination: Despite leaving my car in your shop's care, it took an astounding three days before your technicians even fully inspected the vehicle. This unacceptable delay in assessing the issue demonstrates a lack of efficiency and disregard for the customer's time.2. Exorbitant Price Quote: After the delayed inspection, I was presented with a repair estimate that was shockingly high. The quoted price far exceeded the reasonable market rates for the necessary repairs. Such an inflated estimate reflects either a blatant attempt to exploit customers or a lack of knowledge and expertise in accurately assessing repair costs.3. Car Condition Deterioration: Following my decision to decline the expensive repair and retrieve my car, I was informed that it would take an additional hour to return it to me. Regrettably, the wait time extended to an unreasonable three hours. When I finally received my vehicle, it was in an even worse state than when I initially brought it in. The car would not move at all, requiring me to have it towed to a reputable shop for further inspection.4. Intentional Damage: Upon inspection by the reputable shop, it was discovered that the adjusters of my car had been excessively tightened, rendering the vehicle immobile. This deliberate act of sabotage is nothing short of shocking and completely unacceptable. It is disheartening to think that a professional auto shop would intentionally worsen the condition of a customer's vehicle solely to pressure them into agreeing to expensive repairs.5. Coercion and Threats: Additionally, I must highlight the unwarranted pressure I experienced when attempting to retrieve my car. Your staff, aware of the damages they caused, threatened to charge me for holding the vehicle in your shop if I did not promptly take possession of it. This kind of coercive behavior is both unethical and manipulative.I would like my diagnostic refunded along with money for the tow from shop to shop.

  

  Business response

  06/21/2023

  See Attatchment

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  April 2022, my car 2007 ******* veracruz with timing issue. Had an independent shop attempt to fix this problem but they couldn't. I had the vehicle towed to ****'s in ******* to fix it after speaking with them to see if they could fix the mistake. This included brand new timing chain kit( chain,sprockets, tensioner etc) new water pump and gaskets. All brand new. **** (service writer) said they would tare into the engine and let me know if they could do it. They called me back a day later and said the previous shop had the timing off on bank 2. They will fix it but that I should have bank 1 checked too, just to make sure, since it was a huge job. Less 7 months later the timing started skipping again. I called the shop and they said to bring it in. I did, it's been there since December and nothing has been done, I just received a call stating that oh well the timing chain needs to be replaced. I told them how could that be since they just did this job and now they're saying they never did this job. I spend $ ******* on this repair just to be told they never did that service and to look at my receipt. Since they only charged me for labor. I was full aware that they wouldn't fix the car for free but to now say they never did the work is ruthless and wrong. I want to make other customers aware. I will eventually take legal action against them but wanted potential customers to be aware. I had nothing but good experiences prior to this.

  

  Business response

  02/17/2023

  In response to this complaint, we conducted an immediate and comprehensive investigation as we take all complaints seriously. The results of our investigation revealed the following: 1. There were obvious mistakes made in our diagnosis and documentation of the vehicle in question. 2. The issues with the car existed prior to the initial visit with Gregs and were most likely a result of poor workmanship at a competing shop.
  Subsequently, we contacted **************** and were able to negotiate a resolution that satisfied **************** and Gregs Japanese.
  Please consider this matter addressed and resolved by both parties.

  Customer response

  02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/8/21, I had relied on ****** Japanese Auto in ****** for service: Clutch /Transmission Replacement $3,939.03 was the invoice total. Both are working fine. I paid in full. No complaints. It appears that the svc tech failed to properly start and turn off my RX-8 that morning by not letting it warm up, it flooded. ******* rotary engines can flood easily if turned off without warming it up first and ruin the catalytic converter. I had asked ******, the manager, if he can repair it and he said "No!" "****** Japanese Auto is not responsible for flood's. It's not part of the service contract". So, I had to leave my car there over the weekend. Somehow they got it started, but my check engine light came on shortly after. I am seeking Repair, Diagnostic and Car Rental costs: Replacement of catalytic converter assembly & two 02 sensors-$3117.03, Diagnostics by *************************-$110.04, and 2 days of Car Rental fees-$99.84. The total cost is $3,326.91. The engine light is still on.

  

  Business response

  09/08/2021

  Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients we hope you will give us an opportunity to discuss your concerns further with you. We did note while your vehicle was at the Renton location, our certified technicians noticed these pre-existing issues pertaining to the Catalytic converter and exhaust system- The technician noted the condition of the Catalytic converter as being rusted out thus causing internal damage to the converter as well as noting portions of the exhaust in which have been impacted numerous times and had been scraping the ground. With this, we are not liable for parts previously damaged on customer vehicles. 

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