ComplaintsforStaggs
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been a Staggs customer and friend of **** since the 1980s. I had ******************* a silver bar I had, about 8 years ago and asked him to hold the silver until the price hit $50 per. About 4-5 years back I decided to take back some of the silver a little at a time. Staggs provided me silver until **** died 3 years ago. Though I now live in ******* I had made a yearly trip to *******. Id call **** about 5-6 times a year. For the last 3 years I have asked **** to return the ********************************************** Each time I call he promises me when I come by he will have 100s of onces for me. He knows a month ahead of time with a reminder a week before when Ill be in town. He promises me h*** have 100s of onces then. The last year he handed me a few onces and this year didnt have any, promising me, as he has for the last 3 years h*** send it to me. I know other coin dealers in the area, that while sympathetic to ****s plight, have informed me he continues to do similar things to other customers. I have know **** since he was a kid. It saddens me to take this step. I know his father would be hurt by ***** actions if he knew. I just want my 5O0 ounces of silver back. I hold no ill will towards ****. But its time to take this step. I hope the BBB can help me get my silver back from Staggs. Thank you.Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Gave this business money to order some bullion 3 separate times within 2 months of each other. Have not received any of the orders and first one is over 10 months old. He refuses to make it right.Keeps saying he will have it in a day or two but never does. Just gives me the runaround.Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
date of transaction: Nov 20 2023 amount paid: $20,070.00 this was for 10 - 1oz gold bars after 7 weeks of waiting for delivery I asked for a full refund and was given a check for the full amount and told the check would be good later that day. Per their bank the check is still not good almost 6 months later.All I have gotten from ******************* are promises that have yet to come to fruition.Initial Complaint
09/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 12/15/22 I went to Stagg's , which is basically a coin shop, to order 5 Gold Eagles and 200 Silver 1 oz rounds at a cost of *********. I wrote a check and was told six weeks waiting time and I will receive a call for pick-up. The time window went by, I made many phone calls over the next SEVEN months with endless promises of "just one more week". In July 2023 he agreed to refund my original money plus the rise in Gold and Silver prices, and thirty extra Silver rounds. On 8/11/23 I went to the shop and he wrote me a check for ********* and said wait until next week to deposit....he will call me when I can deposit. In six days it will be one month, I call every week with more promises of "next week" Please contact this shop and advocate for my money back
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Contact Information
428 W Harrison St
Kent, WA 98032-4488
Business hours
Today,10:00 AM - 4:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.