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ComplaintsforPapa John's Pizza
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Dear Better Business Bureau,I am writing to formally lodge a complaint against Papa ****'s located at *************************************************************** (Store #****), regarding a discrepancy between the advertised price and the actual price charged for an online promotion named "Papa Pairings".On June 30th 2023, I attempted to place an order via Papa ****'s website to avail myself of the aforementioned promotion, which promised items at $6.99 each, given a minimum order of three items. Based on the advertised price, I anticipated my order total to amount to $20.97, exclusive of any additional charges or fees as this was a pickup order not a delivery. However, to my surprise, upon reaching the checkout page, the order total was nearing $30.Seeking clarification, I called the store. The phone order totaled almost $30. The representative attributed this to tax, which is implausible since ****** doesnt have sales tax. Moreover, such a tax would be over 30% of the expected total.This pricing practice seems disconcerting and potentially predatory. I request the Better Business Bureau to investigate this matter for any unethical practices and to ensure transparency and fairness in pricing.
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Contact Information
Papa John's Pizza - Lake Merdain
13304 SE 240th
Kent, WA 98042
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.