Share
Business ProfileforBeacon Plumbing & Mechanical Inc
At-a-glance
Customer Complaints
43 complaints closed in last 3 years
6 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 8611 S 192nd St, Kent, WA 98031-1202
- BBB File Opened:
- 6/1/2002
- Years in Business:
- 25
- Business Started:
- 4/1/1999
- Business Started Locally:
- 4/1/1999
- Business Incorporated:
- 5/31/2001
- Accredited Since:
- 1/4/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Bill K Cahill, President
- Contact Information
Principal
- Mr. Bill K Cahill, President
Customer Contact
- Mr. Mark J, Customer Relations Manager
- Additional Contact Information
Fax Numbers
- (253) 872-9303Other Fax
Phone Numbers
- (253) 872-9525Other Phone
- (800) 373-2546Other Phone
- (253) 872-9303
Customer Complaints
43 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
34 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sheryl W
05/30/2024
Beacon Plumbing & Mechanical Inc Response
05/31/2024
The customer supplied parts. ********************** bid that work per the customer's request.
The scope of work and the price of that work was discussed and approved in advance as shown on the contract with multiple signatures and initials.
The customer bought two units and did not have an electrical outlet to support the 2nd unit, so an option to add that 2nd unit was extended, and the customer decided not to proceed.
The customer called the office and was very combative when she was asked to send an email as required under the terms of the contract. The customer became hostile and refused to follow the contract terms.
Iy is nice that the customer is proud that they live in ****** what that has to do with anything is a little disturbing.
The customers husband called back, and the situation was addressed with no issues.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.