Business ProfileforSphynx Kitty Home

On August 19, 2024, Better Business Bureau contacted Sphynx Kitty Home concerning the following advertising claims found on their website, https://www.sphynxskitty.com/:

• "Kingston Sphynx Cattery is the only place to find exceptional sphynx kittens for sale. Our little sphynx cattery has been breeding healthy, beautiful Hairless kittens for sale for the past 15 years, and the process continues today." 

• "To maintain their high health standards, our breeding cats undergo yearly HCM screenings, overseen by board-certified cardiologists, before our Sphynx kittens are made available for sale." The business website does not provide information about the board-certified cardiologists on staff.

• "All kittens also come with a full health assurance, which includes an HCM guarantee. Before leaving our care to enter your heart, every kitten is carefully inspected by a board-certified veterinarian and given a signed letter of good health as an extra precaution." 

• "We adhere to all global veterinary standards as well as those set forth by the International Cat Association (TICA) and the Cat Fanciers' Association (CFA)." 

•  "Our Hairless Sphynx cats and kittens are vaccinated with vaccines approved by the US and EU, and we have an authorized veterinarian who checks on them often."

• “What Is Included With Your Kittens? 3 Year Health Guarantee, 3-Year Hcm Guarantee, Parents Feline Leukemia/ Aids Tested, 3 Sets of Vaccines, Vet Health exam before Pick up, Health Letter Signed by Vet, Lifetime Support" 

The terms and conditions page on the business website is currently generic and lacks specific, relevant information.

Sphynx Kitty Home's website displays the TICA.org seal, after reviewing the organization's website at https://tica.org/, it appears that Sphynx Kitty Home is not listed.

Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.?? 

When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee."

Advertisers should ensure that testimonials and endorsements are not misleading and represent the current opinion of the endorser. A consumer endorser’s experience should reflect what users generally achieve unless there is a clear and conspicuous disclosure of what the expected results will be.  Advertisers should not include claims in testimonials that they themselves cannot make and support. 

Despite written requests, as of September 17, 2024, Sphynx Kitty Home has not responded to BBB’s request. 

For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising.