ComplaintsforDefensive Driving School
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Complaint Details
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Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've taken two skill tests with warm-up at the office of Issaquah of Defensive Driving School and failed two times (8.12 and 8.15) for incompletely at the stop sign at the same place at ***********. Util the second time when I went back to check where the stop sign was, I found that the stop sign was completely covered and hidden in a tree and it was impossible to see. It is unsafe and unfair to put this controversial location on the route for my skill test. I went to the office to chat with an examiner who was at the office to consult about this special situation and the examiner suggest me to call the company's number *************) by giving me the business card. Then I called and the customer service, and the agent ask me to send an email to ************************************************************** to provide the description of my issue/request and provide the picture as proof.After I sent the email, the Defensive Driving School replied, blaming me consenting with the examiner and refusing to provide any future administering services. Even if the failing decisions are correct. The school should not put the unsafe location in the skill test route and should not refuse to provide future services just because I consulted the examiner and followed the suggestions of the examiner and customer service agent. The ********************** should refund if they refuse to reject my future re-testing without reasonable justification.Business response
08/16/2024
While we do agree that the city should trim back the trees, there is also a stop line on the road that is clearly marked. In addition, the applicant would have failed the test for speeding. Our initial response still stands.Customer response
08/16/2024
Complaint: 22150973
I am rejecting this response because:According to the RCW 46.61.050: (2) No provision of this chapter for which official traffic control devices are required shall be enforced against an alleged violator if at the time and place of the alleged violation an official device is not in proper position and sufficiently legible or visible to be seen by an ordinarily observant person. Whenever a particular section does not state that official traffic control devices are required, such section shall be effective even though no devices are erected or in place. Besides, in RCW 46.61.190, (2) the term "stop line" isn't directly defined as a sign for complete stop, the content of this section indicates the stop line is the position WHERE a driver should come to a complete stop when a stop sign (or other traffic device) is there. But it doesn't mean the stop line could play the role of the stop sign if the stop sign is not visible. And in (3): "The driver of a vehicle approaching a yield sign shall in obedience to such sign slow down to a speed reasonable for the existing conditions and if required for safety to stop, shall stop at a clearly marked stop line...". Given the stop sign is completely hidden in the tree and combined with RCW 46.61.050, I don't think the examiners and the agents of customer service understand and interpret the law correctly, and performing a yield behavior is absolutely no violation to the state law.
The speeding issue only happened in the first skill test and I agree for the violation judgement in the first skill test. But for the second skill test, there's no speeding issue and the violation of law doesn't stand. The business is trying to distract and confuse by claiming the speeding issue.
Sincerely,
Hanchen SuBusiness response
08/24/2024
Failure to stop for a stop sign is an automatic disqualification as required by the Department of Licensing. We have no other option by state law. We do agree that the stop sign was partially obstructed from the angle where the picture was taken but as one begins to pass the trees, the stop sign is was in view and was not stopped for. We are testing on a state approved route and have no control over the city cutting back the tree branches. We have nothing further to say on this matter and no further responses will be provided.Initial Complaint
10/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Professionalism and business integrity are clearly missing in this institute:(1) I booked a road test, the examiner (*********************) is 15 min late for the appointment; there is no sorry or explanation;(2) ***** asked me for a full stop along the street during the test. Then he claimed that it is a hill and I didnt turn the wheel. The problem is: there is no hill at all; the car smoothly stopped and parked during the test, and I double checked that after the test. If he was assuming a hill, he should state uphill or downhill so that I can know to which direction I should turn the wheel. (3) ***** told me that he is lenient in scoring and people usually got better scores from him. Driving test be based on standard scoring, not on examiners' subjective judgements.(4) ******* colleague cheated a passenger, stating that their driving school is what the passenger is looking for, though the man was indeed asking for another driving school.Business response
10/21/2021
The consumer failed her skill test. At the conclusion of the test, our examiner gave her the results in writing as well as verbally. Our staff has spent a substantial amount of time going over the results of the test with the applicant over the phone. The applicant missed a number of items on the test and will need to retake the exam. We provided the service that the applicant asked us to perform and there will be no refund.Customer response
10/21/2021
Complaint: 16022461
I am rejecting this response because:****The results given through handwriting and verbal/phone explanations are irrelevant to the issue that I posted: there is no visually perceivable hill during the test, AND the examiner did NOT notify me his assumed hill during the test. There is a video record of this scenario.****
The response of the Defensive Driving School once again proves that attempts to avoid the problem and find excuses, rather than to solve it; such a behavior perfectly defines the lack of business integrity. ****
Sincerely,
Tianke Feng ****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.