ComplaintsforLakeside Milam Recovery Center
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Treatment dates 12/28/22-1/24/23 for addiction - inpatient stay. Medication mismanagement and illegal practices. Facility in disrepair and cleanliness issues Staff mismanagement and patients treated with disrespect. No on-site doctor or nurse for hours. No masks being worn by staff. Inappropriate sharing of personal and medical information- HIPPA violations.Business response
04/06/2023
April 3, 2023
Better Business Bureau
PO Box 191279
*****, ** *****RE: Kajsa Bomstead
BBB Complaint ID: *******************Thank you for the opportunity to respond to the complaint about our business. Due to HIP AA and 42 CFR, we are unable to confirm or deny whether the complainant has been a patient with us. Lakeside-Milam Recovery Centers is not involved in illegal practices and is a reputable agency that has served the community for 40 years. We value feedback from our patients and if someone was dissatisfied with our services, we would want to work towards a resolution.
Please feel free to contact me if you have any further questions.
Sincerely,
*******************************, SUDP
Director of Patient Experience
Lakeside-Milam Recovery Centers *****************************************;
********, ** 98034
Phone: ********************** Fax: ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.