ComplaintsforBaymont Inn & Suites

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I rented a hotel for 1week on January 17th through the Thursday Jan 18th. I left one day early. The following week I saw a room rented from them saying I rented a room for the following week for one night on Jan 25th. I called and spoke with the manager and he hung up the first time then provided a phone number to get help. They never called me back and I would not rent a room the following week because I had completed the job. I called him again wrote a review to no avail. He charged me ****** for a room I never rented and used my card to so without my authorization.

  Business response

  05/10/2024

  BBB Case #: 21691245
  Hotel Site #: 17835
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ********************* at the Baymont by Wyndham property in ********, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. The property management team did contact the guest and advised her she was charged for a "no show". Guest alleges she did not make the reservation; however, it was done through our Central Reservations System on April 17, 2024. If the guest feels they are a victim of credit card fraud then it is recommended they contact their credit card company and dispute the charges.

  Once again, we apologize for any inconvenience this may have caused.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

  *******
  Liaison,Customer ************************* & Resorts. Inc.

  Customer response

  05/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made and attempted to resolve this with the manager which it was ignored.
  
  Sincerely,
  
  *********************

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