ComplaintsforSkintegrity Medspa

• Initial Complaint

  08/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Skintegrity MedSpa regarding a distressing experience I had as a regular customer.On April 3, 2024, I arrived for a scheduled treatment and inquired about a promotion for Morpheus8. The receptionist informed me that someone could provide details after my treatment due to time constraints.The treatment was extremely painful, leaving me in a state of confusion and unable to think clearly. Following the procedure, one of the owners invited me to an office and began to sell me on the Morpheus8 treatment. Due to my compromised state, I felt pressured to agree and signed the documents, authorizing charges for the entire series of treatments without fully understanding the implications. Soon after, I realized that undergoing the Morpheus8 treatment was not advisable as I was trying to get pregnant, which would interfere with the treatments effectiveness. I called Skintegrity MedSpa within a couple of days to cancel the treatment and request a refund. They did not process my cancellation or issue a refund, and subsequent calls yielded no results. The next week, I visited the spa in person to again request a refund and confirm the cancellation. The receptionist told me she would speak with the owner, but I continued to encounter delay tactics and received no refund. I repeated this process several times, including submitting a letter via certified mail to the owners, which was received but did not result in a satisfactory resolution.I have yet to receive a refund for the following charges made on April 3, 2024:$3,953.00 charged to my Chase **** card.$1,047.00 charged to my Care Credit card.The total amount charged to my credit cards is $5,000.00.The business has engaged in unethical practices and I respectfully request that the Better Business Bureau investigate and facilitate a full refund of $5,000.00. I also seek an official written apology from Skintegrity MedSpa for their treatment of me as a valued customer.

  Business response

  09/18/2024

  *******,

  Its rather unfortunate you've decided to attempt to slander our company in this manner as none of the facts of your complaint are accurate. We have the best laser hair removal technology in the industry and it certainly doesn't cause distressed or confused states of mind. Furthermore, that conversation happened after your 5th laser hair removal treatment. After your 5th laser hair removal treatment, you pursued our consultant with questions about our Morpheus8 treatment, and per your conversation, you decided to purchase a package of those treatments. Prior to doing so, you acknowledged our no-refund policy as well as indicated you were not pregnant, nor were you trying to be. We've already discussed this with you several times, and each time, you have another reason for asking us to break our policy. We returned your certified mail, with certified mail, where we included copies of your endorsements of all of our policies. We are a small boutique medical spa so we have a no refund policy, and per that policy, we informed you that your services would never expire, but in the event you changed your mind, we are always happy to exchange unused services for other services in our portfolio. At no time, are we ever unresponsive to any of our clients and we never utilize "stall tactics." Our goal with everyone that comes through our door is to establish a life-long relationship, and obviously, treating our clients that way would be counterproductive to that mission, which is the foundation of our cosmetic practice. 

   

   

  Business response

  09/18/2024

  *******,

  Its rather unfortunate you've decided to attempt to slander our company in this manner as none of the facts of your complaint are accurate. We have the best laser hair removal technology in the industry and it certainly doesn't cause distressed or confused states of mind. Furthermore, that conversation happened after your 5th laser hair removal treatment. After your 5th laser hair removal treatment, you pursued our consultant with questions about our Morpheus8 treatment, and per your conversation, you decided to purchase a package of those treatments. Prior to doing so, you acknowledged our no-refund policy as well as indicated you were not pregnant, nor were you trying to be. We've already discussed this with you several times, and each time, you have another reason for asking us to break our policy. We returned your certified mail, with certified mail, where we included copies of your endorsements of all of our policies. We are a small boutique medical spa so we have a no refund policy, and per that policy, we informed you that your services would never expire, but in the event you changed your mind, we are always happy to exchange unused services for other services in our portfolio. At no time, are we ever unresponsive to any of our clients and we never utilize "stall tactics." Our goal with everyone that comes through our door is to establish a life-long relationship, and obviously, treating our clients that way would be counterproductive to that mission, which is the foundation of our cosmetic practice. 

   

   

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