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ComplaintsforKirkland Buick GMC Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a vehicle on September 11, 2021 and the Jeff L***** (General Manager) told me he was waiting for approval and could not provide me a copy of the paperwork. I called him a couple weeks later and he said everything was approved and he was going to send me a copy but did not and he will not answer my phone call or return my messages. I am asking for a copy of the finance paperwork for the vehicle that was not provided.Business response
10/02/2021
I emailed Mr. ******* but found my email was going to his Junk folder. I spoke with Mr. ******* on 10/1/21. I have Fedex'd Mr. ******* the paperwork he signed on 9/11/21 and included the tracking number for his convenience. I have given Mr. ******* my contact email and phone number so he has the ability to contact me directly if he needs anything in the future.Customer response
10/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.