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ComplaintsforSea-Western Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased uniforms from Seawestern 01/15/2024. I received a partial order in February. I contacted Seawestern in February and they said I would they would ship the rest of my order by the end of March. I contacted them today and was informed that the rest of my order would not ship till the end of May. I asked for a refund on my entire purchase and was informed that I could not return my my partial order, because I received it over 30 days ago.Business response
04/03/2024
Customer was informed 12 mins after last email communicated that he can return entire order for a full refund, managers approval was required.
He did not respond to last email sent at 12:12pm informing him the full refund was approved. A return label will be sent to the customer for the partial order and once it is confirmed the items are in transit the refund can be issued to the card used. Customer will need to call our office with card used for the refund to be issued. ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.