Business ProfileforWB Games, Inc.

Hi, my complaint is geared towards a particular game that I have been playing for the last three years or so. The game is Injustice 2 for mobile. Let me start by saying I have reached out to the injustice team by way of constant customer complaints with absolutely no resolve. I have spent at least ****** dollars on this game only to have the same issues occur time after time. These issues are as follows: Game lagging, buttons not working properly or not at all. Characters don't appear to level up, even after you have paid into the game to be able to upgrade. Also I truly beleive that the game developers purposely Amp up the bots, so will lose as to create frustration, and force you to make in app purchases which never yield any positive results. The customer service is a joke its never a actual person handling your complaints, they are answered by some sort of automated ai system which is trash, because the issues are never resolved. All they ever say in response to your complaints is that they are gonna pass the information along to I guess the developers for review, however nothing is ever fixed. They have countless complaints about this game in particular, I have even seen videos on ******* describing the shady business practices of these game developers. So sum it up I beleive the game developers of Injustice 2 for mobile have rigged this game, so one has to pay into it to advance. Games are meant to be fun especially for children whom I'm sure are the majority of users, they are meant to be geared towards relaxation, and a way to temporarily escape the worlds frustrations. However playing this game causes so much stress and frustration especially from players who have spent hundreds of dollars to level up characters. The game developers should be ashamed of themselves, however as long as they are making money they could careless.