ComplaintsforAchieve Knowledge Institute

• Initial Complaint

  06/01/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date of Transaction: 09/04/2023 Paid $3500.00 on my credit card.Achieve Ki representative *********************** was to set up a Wal-Mart Sellers account for me.Walmart refused the application.I told ************** would like a refund and he agreed. He said was mailed. Never received and he said a new check would be issued. I have never received a check.I have tried several times by email and phone to contact ****** and also the company direct. I have been unable to to communicate with anyone or receive any return communication.I am appealing to you for any assistance you are able to provide.Jo *****************

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I overpaid Achieve ki $5500. *********************** has been working with me. He has acknowledged this payment multiple times.He has repeatedly told me that the $1800 of the $5500,00 is in the mail. I talk to him several times a week. I have not received a cent. I feel I am being scammed and taken advantage for my age 72. For 3 days now he has not returned my calls. On a side note , I was fined $3500.00 for believing I was as scammed and I briefly stopped working with him , but returned working with him against my Banks advise. I am not selling a thing. I get repeated messages from Amazon that most products that I had listed are not acceptable. I wanted to believe and trust this company. I took a chance after being told by my bank to get out and made a terrible mistake.. I really need this money. Several banks are involved , all the cards that I have used to make these payments are now shut down. One bank discontinued services with us after 35 years of business. I was originally given provisional credit. All the money was given back to Achieve. However , when I decided to work with them again, I charged an additional $9,000. I was told I broke contract so $3500 of that money was my fine. . That did leave me with an additional $5500.00 I overpaid.and all that was given back to achieve .****** has all the records of the banks involved and has acknowledged many times that I was going to get a refund. Besides that I have no business and making no money March 3 was the last time they got money from me which was $3500. It was a provisional credit given to them , but I had already repaid money to reestablish. For 2 months there has been no action on sslling. All I get is messages the products are not allowed to be sold. We have not talk business for several weeks. It has all been talk that I was getting my money back.

  Customer response

  10/04/2023

  I received a message at 9:34 this morning from J C. , that I was getting a call from adm at 5:00 tonight and he would possibly talk to me at 5:30. I responded I was available. So waiting patiently I did not get a call. However in looking back at my messages, the message was gone and it was just my answer, yes, I am I am so overwhelmed with this. I dont know what this means. 

  Customer response

  10/04/2023

  I did get a voicemail about the supposedly time to talk  with achieve ki.

  Just did not get any calls.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This letter is to inform you that Achieve ki has failed to perform as promised. September 2, 2022, Achieve KI was paid $3500 to set up an Amazon store and January 19,2023, Achieve KI was paid an additional $1500.00. March 21st, 2023, I sent Achieve KI an email requesting a non-performance refund in the amount of $5,000.00. I have yet to receive a refund.I was assured my total investment of $5000.00 would produce sales and income. I have incurred other operating expenses setting up my online store. There were zero sales generated. In my letter to Achieve KI, I reminded Achieve KI of elder abuse laws protecting seniors over 65, ************** of ******* Statute10 G.C.A. *****. I am 79 and my husband is 87. My husband and I are dependent upon Social Security. Please do whatever is necessary to address this problem as soon as possible. You may contact me by texting ************ or by email, ************************.I hope this problem can be resolved amicably and look forward to your cooperation in this matter.*********,******************************* ************ ************************

  Business response

  06/22/2023

  This is in response to the complaint by ******************************* referenced above.  Mrs. *************;claims is that Achieve Ki allegedly failed to perform for her business and Achieve promised Mrs. ********************** style="font-size: 0.875rem;"> business would be profitable. After reviewing emails from ********************* stating that she was receiving sales and was happy from the service we were providing her we've determined that the service(s) she purchased had been rendered. ********************* contracted Achieve KI in September 2022. The written contract executed by ********************* states: 

  XII. REFUNDS AND CANCELLATIONS.
  12.1 Under no circumstance shall Vendor be obligated to issue refunds once payment has been
  discussed, agreed to, and received. All payments for paid packages are
  non-refundable; Client will not be eligible for a prorated refund of any portion of
  the unused services. Vendor does not refund partial months on any recurring
  month to month services. In the event where Client has rendered payment for
  one (1) month and cancels service before such month has ended, Vendor shall
  not be obligated to refund any payments already authorized and rendered,
  whether for the current month or prepaid months. Client recognizes that Vendor invests a substantial amount of finances, resources, time, talent, and fees paid to
  subcontractors, employees, third party service providers, and/or vendors in
  relation to Clients site.
  12.2 Occasionally, and only for special circumstances, and at the sole discretion of the Vendor
  (its members, managers, directors and/or affiliates), a store credit may be given
  for services (less any fees we have incurred on Clients behalf) for use in other
  approved products/services in which vendor offers. However, no refunds shall be
  issued or returned in relation to any and all work in which has been completed or
  for work that is in progress.
  12.3 Full payment is required and enforced through credit bureaus and/or collection agencies,
  unless provided otherwise in a separate written agreement subsequently
  executed or simultaneously agreed to with this Agreement. **** If Vendors
  chooses to suspend or terminate service due to Clients violation of Vendors
  policies, provided below, a refund will not be issued under any circumstances and
  the balance owed on
  Clients contract shall remain outstanding. Such policies include publishing obscene, sexual or
  criminal material or information that is inconsistent with public policy; failing to
  provide Vendor with adequate information to enable Vendor to perform services,
  and, including but not limited to using Clients Site for any other illegal purpose.
  12.5 By signing here, you are agreeing to our refund and cancellations policy.

  Achieve KI doesn't promise or guarantee sales, rankings or profits.

  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.
  

  If you have any further questions or concerns, please do not hesitate to contact us.
  

  Sincerely,

  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩