Business ProfileforKardiel

I purchased a desk from Kardiel in April 2024. The delivery was incredibly poor in that the drivers arrived 12 hours behind schedule, did not clean up after themselves, and did a shotty job putting the furniture together. I created a chargeback. After some back-and-forth, they gave me a refund of the delivery fee. Through absolutely no fault of my own, the desk has a substantial crack. Despite it being a brand new desk, Kardiel is refusing to honor the one year warranty. They have tried everything they can to duck and dodge the transaction. First, they told me that it was a shipping problem, and because my shipping was refunded. Im not entitled to anything. Then they refused the warranty claim twice. This is some of the poorest customer service I have ever received, even forcing me to initiate a chargeback only after receiving a delivery refund due to memorializing the multiple contraventions of normal delivery protocol. Now the desk split in what is a clear knot in the wood. This is a manufacturing defect, plain and simple. I would like to keep the desk as it matches the house. However, the level of customer service provided since I have ordered this desk has been abysmal. It cracked through no-fault of my own, and instead of providing good customer service, they are playing games and ping-ponging me between, the manufacturer, and the delivery service.I have reported a defect well within the warranty. I sent them pictures of the defect. It is clearly a manufacturing defect that the desk split. They have told me they will take no action.I am simply a customer who saw a desk and liked it. It is beyond my understanding that they would treat a customer this way. All I want is for them to fix my desk. Or exchange for a different one.