ComplaintsforRomeo's Roofing Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Romeo (owns the business), to replace roof on both my patio and shed. Told him the patio roof was leaking and that it was approximately 15 years old. The shed was an after thought, and currently have no issues with that roof. I signed contract on 03/12/2020. Not sure of actual date roof was completed, but within a few months. As soon as the rains came in the fall, I notified Romeo-we have an issue. I sent texts and phone calls with no return communication at all.I hired him, by word of my mouth from my neighbor. Just happened to see him over his house finally around Jan 2021, and asked why he is blowing me off. At that time Romeo (in front of same neighbor) said he would send his guys over when the weather gets better.No contact after that OR since. Continued to text and call to no avail. Heard he was out of the country all last year (not sure if that is true). I need to now replace the wood under the shingles, as the leaks continued all winter and spring.I hold a contract, with his company and guarantee 5 years of labor and 30 year singles. Help or if you could guide me to hold him accountable, thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.