ComplaintsforGalverterose
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I ordered my son some bedding from this sight on September 1st, 2022. September 8th I got an email saying they acknowledged my request as to why my product hadn't been shipped yet saying they would give me a response in 24 hours. September 9th I get an email that my product will be shipped with in a few days. Around Sept. 11th I send an email as to where is my product. September 14th I receive ans email saying as a result to me being upset my order will be shipped to me shortly. Sept 21st I send another email asking where is my order. No response. September 23rd I send a request for a full refund. Sept 24th they email that they acknowledge my request and that support will be contacting me within 24 hours. Sept. 24th I send another email stating I want my refund or I'll be contacting the better business bureau spet 26h i get an email that my producthas been shipped.. I receive the order on the 27th. I'm extremely upset with the product. It's thin and not what was pictured. I send an email on the 27 stating my upset and demanding a refund. I get an email to send pictures. I do send pics. I receive an email today the 30th that they are not taking fault to the product and that I obviously didn't read the description. This product is going for ***** on their site. I paid 70 with taxes and shipping. I want my full refund for this product that i can't even put on my son's bed.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1530 96th Dr SE
Lake Stevens, WA 98258
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.