ComplaintsforWR Lakewood LLC
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1/2/2024 I purchased a wash for my 2022 GMC ******* The attendant that I purchased the wash from did a walk around of my truck prior to purchase to ensure I was fine to proceed in there wash. Once I was completed with the wash I went across the street to get my tires rotated and noticed the scratches on the driver side of my truck. I immediately returned to the car wash and talked to the attendant and he said to go to the website and email the info email. I told him the was not going to work for me and I needed to speak to the manager. The manager came out looked at my truck for about 1 maybe 2 minutes abs said his machines are soft brush abs it cant do that damage. I disagreed as it was all in a strait line and clearly had just happened. I asked if his brushes were damaged and could make the damage and he said no and he wasnt going to do anything about it. I told him I was going to file a complaint in every way I could think of and he said good luck. The damage is not severe and could probably be buffed out by a detailer (a service they offer).
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.