ComplaintsforLisa's Pet Pawlor & Supawvised Play Pad, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am still in absolute shock as to what happened to my baby ****. I took her to Lisas pet pawlor to get groomed on Saturday like I have done so many times before. I dropped her off at 8:30 am , at 3:30pm I called to ask if she was ready to be picked up and I was informed that there had been an accident. I kept asking what happened and I kept getting I dont know but shes DEAD. What how , when and why wasnt I called ? Did you rush her to a vet ? All questions I asked and got NO clear answer too. I also asked what time she died and was told 11-1130 that morning. when I arrived there the groomer was conducting business as usual and had my baby wrapped in a blanket in a kennel by the front door. I again asked what happened and she told a different story and swore no heaters were used on my baby. When I got her to the vet at ***** I told them what happened and they took her temperature and it was ****. There is no way that her body temperature was still normal if she passed away hours prior. We called her back because we wanted answers and she admitted that she had heat on the dog below mine and left them unattended. They killed my baby and didnt even bother to try and get her help. Nor did they even notify me that she had passed away. I am so heartbroken and angry.Business response
12/24/2022
To whom it may concern. The complaint received by ***************************** is partially true. Her dog did pass away while in my care on Saturday the 17th 2022 at about 12:15, but I did not kill her dog. The dog was never in a heated kennel, as ******* is claiming and I have told her this. All I can assume is that Cocoa had an underlying health condition, as the owners said themselves when they picked her up. The recorded body temp of **** is actually what it should have been considering the time of death. The body temperature should drop .8 degrees per hour after death and a normal body temp for a dog is 101-102.5. I feel horrible about this incident, but I did not kill her dog.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.