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ComplaintsforEsty's Auto Center Incorporated
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Complaint Details
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Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Oil changed a few months prior to moving. I worked from home. I RARELY drove, when I did, they were short trips within 5 miles. I NEVER had problems losing oil. I NEVER had oil on my garage floor. Then I moved about **** miles in a rush in extreme heat. I had a noise once my traveling was done. I took it to a mechanic. All the oil was gone from the engine, it was all over the engine space. The gasket for the oil filter was crimped. There were metal shavings in the oil he drained and in the oil filter. I do have pictures of the filter and I have the filter. I do not have the gasket. My engine now is damaged. I have NEVER had engine problems or lost oil with this car. I did not notice the noise until after my move. I contacted ****, but was never able to speak with the Owner until a male friend contacted him. I was then finally able to speak with *****************. His problem is that I drove so many miles before the problem was discovered. No way I would have discovered the problem before the move started. I had NO indication of a problem and I suspect my very short, infrequent trips prior to the move did not stress the gasket enough to show the problem. Then the move was 4 days of 12+ hours of driving in high heat. I suppose that stress is what ran the oil out. ***** then was thinking the problem may have been a different issue. Noise went away once oil was changed. Only rattles when starting after sitting for hours when the oil drains to lower engine.I went in expecting professionals to do the right job in the right way. BOTTOM LINE, the origin of this issue was CAUSED BY THEM. Mistakes happen, I get it. But take care of the mistake. They do not want to compensate me for a rebuilt engine, which I understand is what would need to happen. This is my ONLY vehicle and I cannot trust it. My mechanic has provided them documentation of his findings. I have sent images of the filter and I still retain the filter.
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Contact Information
1064 15th Ave
Longview, WA 98632
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.