ComplaintsforBud Clary Subaru

• Initial Complaint

  12/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2023 Subaru cross trek November 25th, 2022. During the purchasing process experience they failed to notify me about a change as to who financed my purchase until I signed the papers. Then After requesting to have plates from a previous car transferred that was totaled in a wreck they failed to request the transfer. They also failed to send my paperwork to the correct DMV causing issues when I went in. I ended up paying $225 for new plates, the ** of finance acknowledged the mistake in mailing to the wrong place but refused to take care of the extra $225 fee due to their negligence in filing my paperwork. The dealership has not been willing to help resolve this issue and instead refuses to acknowledge this mistake.

  Business response

  12/28/2022

  Here is the timeline for the customer concern:

   

  
  Timeline:
  

  11/25/2022 ************** purchased a 2023 Subaru Crosstek with Vin# JFGTAPC7P8257858.
  

  11/25/2022 ************** entered an agreement that required bank financing. Bud Clary Chevrolet/Subaru estimated his ******* state sales tax and licensing per bank requirement.
  

  11/25/2022 ************** chose the ******* licensing location of ********************************* ******************************************************************************************** .************** never mentioned transferring plates from a vehicle that was not taken in on trade.
  

  11/25/2022 ************** left with 3 trip permits that were valid for 3 days per permit. State requirement on a In State Out of State Deliveries type.
  

  11/28 ************** contacted Bud Clary Chevrolet/Subaru and requested a longer trip permit. The finance department explained the process that he would need to contact ******* licensing to request ******* trip permit. ************** never mention transferring plates.
  

  11/28 or 11/29 ************** was informed that we would need to be funded on his loan before we could release his licensing documents. Bud Clary Chevrolet/Subaru encouraged ************** to reach out to ******* licensing for longer permit. We had already given the maximum permits under the delivery type.
  

  12/7/2022 ************** finance contract was funded.
  

  12/9/2022 ************** contacted Bud Clary Chevrolet/Subaru and inquired about his plates.
  

  12/9/2022 Bud Clary Chevrolet/Subaru sent out two additional trip permits with Fed Ex tracking number 770735078338
  

  12/12/2022 Bud Clary Chevrolet/Subaru title clerk called ******* Licensing and was told by licensing that we needed to send it to another location.
  

  12/12/2022 Bud Clary Chevrolet/Subaru informed ************** that his paperwork was being sent out to ******* and to a different address. ************** was upset and asked why. Bud Clary Chevrolet/Subaru informed customer that ******* licensing required it to be sent to other address.
  

  12/12/2022 Bud Clary Chevrolet/Subaru sent out licensing documents with Fed Ex tracking number ************ with check for $2,503.69
  

  12/16/2022 ************** called Bud Clary Chevrolet/Subaru and spoke to Tarah in titling using profanity and demanding refund of $292.01 and an additional $225.
  

  12/19/2022 ******************* sales manger from Bud Clary Chevrolet/Subaru informed ************** that there was never mention of transferring plates from another vehicle to his purchased vehicle. If Bud Clary would have been madeaware of this requestwe would have taken additional steps in the process including having a picture of the plate for licensing paperwork.
  

  12/19/2022 ******************* informed ************** that we would refund him the amount of $292.01the amount we collected over his license fees.

   

   

   

   

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