ComplaintsforSharp Property Management Inc

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I are applying for a place with Sharp Property Management and they are illegally discriminating against ** because of my legal status. I am legally here in ***************** on a working ***** I gave them my social security ID number and copy they informed me that it wasnt enough. I needed to show them a passport or a birth certificate. I informed her that my SSN works just like a regular number. She then told me they did not accept that and she needed proof of me being legal here like passport or birth certificate and if I didnt have those they they couldnt rent to me.

  Business response

  09/15/2023

  Per the ******************************* ************************************** , the applicant provided what is known as a Restricted social security card which states in bold print, VALID FOR WORK ONLY WITH DHS AUTHORIZATION. This is NOT the same as the first type of social security card which also serves to prove the applicant has ability to legally reside in ****************************.

  
  The applicant is correct that this works in lieu of a social security number for the purpose of running credit and tax reporting, but we still must ensure that any of our applicants and soon-to-be tenants have the ability to legally reside in our properties. Examples of acceptable documents to verify legal residency are a ********* or Permanent Resident Card. In her complaint, the applicant stated she is here on a work ***** but one was NOT provided with the application hence our request for additional documentation.

  
  The legal status of the applicant is not in question however we have a legal right and obligation to ascertain ALL applicants right to legal residency in *****************.

  
  All items, including the application fee, were returned to the applicant.

  
  If the applicant wishes to fully resubmit their application with all of the required documentation, we will be more than happy to process it. 

• Initial Complaint

  07/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My kids have been renting their very first apartment from sharp since November 2022. They have always paid their rent on time with no problems. Last month they paid their rent 1 day early and being new young adults out on their own they forgot to turn off their automatic payment for the next day. They thought because the amount showing was $0 that the automatic payment would not go through which is a very understandable mistake. Well the automatic payment tried to go through anyways even though it showed the amount due was $0. Sharp charged them a $50 bank fee for this mistake which they paid. Now they will not allow them to make their payments on-line using autopay. These are very young responsible adults working very hard for a living to make ends meet. What you have done is wrong to take $50 extra payment when all they did was pay a day early and forget to turn off autopay!!! And now you will not allow them to autopay. This business clearly does NOT care about its tenants and only cares about ripping people off. Very mad momma here!! ??This company needs to refund the $50 they took for a bogus fee and give an apology for the way the have been treated regarding this situation!

  Business response

  07/05/2023

  *************************,

  
  There are a number of issues with this complaint that we would have been happy to discuss if you had reached out to our office first but since you did not, we will enumerate them here:

  
  1. The issue(s) in which you are mad about, are automated. No human action was taken on the part of Sharp. Regardless of it being a simple mistake, this was still an NSF payment. Our system automatically charges a $50 returned item fee when a payment is rejected, because this is a fee our bank charges us, which we then charge to the tenant. This is a very normal business practice, and in no way a bogus fee.
  

  2. Our system also automatically shuts off the online payment portal after TWO returned items. Yes, you read that right: two. This is not the first returned payment your children have had. Abuse of systems like this can be rampant, and to prevent significant losses, we take NSF payments very seriously.

  3. The fee above is clearly outlined in the rental agreement that you signed, as a cosigner, right alongside the tenants.
  

  4. This is the most important part to us: When your children, ********************************* & *********************** came through our drive thru, they did not ask to explain the situation, ask for a refund, and they did not ask for their portal to be reactivated. Requests like these are always escalated to management, and no request was received. This means we did not know there was an issue until your several reviews and BBB complaint arose.

  
  We are human here, and nearly all of us are parents ourselves, and all of us have been renters at some point in time. Mistakes happen, and we at Sharp will often make exceptions when it is appropriate to do so. If ******** or *****, or even you had come to us and simply explained the situation, we would have had absolutely no problem with waiving the fee as a one-time courtesy, and likely would have reactivated the portal.

  
  However, you instead chose to escalate this issue to a Better Business Bureau complaint and posted this as a review in multiple locations. This is not an appropriate way to address a simple misunderstanding. What is that teaching your children about taking ownership for mistakes, and becoming self-sufficient adults?

  
  We understand and respect the need to be a protective mother,but your frustration against us is misplaced. We will be happy to refund the fee and reactivate the payment portal upon receipt of your apology, the closure of the BBB complaint, and the removal of all negative reviews.

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩