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Find a Location

Shore Acres Resort has 1 locations, listed below.

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    Business ProfileforShore Acres Resort

    Resort

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Shore Acres Resort provides cabin rentals, RV sites and boat rental services.

    Business Details

    Location of This Business
    41987 Shore Acres Road, Loon Lake, WA 99148
    BBB File Opened:
    4/26/2022
    Years in Business:
    5
    Business Started:
    4/1/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Bombshell Sweets Greater Spokane
    • Lizzie's Laughing Loon Cafe
    • Sweet and Savory
    • Kathyren Carmen Byrnes
    Business Management
    • Ms. Kathyren Byrnes, Member
    Contact Information

    Principal

    • Ms. Kathyren Byrnes, Member

    Customer Contact

    • Ms. Kathyren Byrnes, Member

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/15/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Reserved a cabin for the weekend of 05/27-05/29, total charge was to be $817.76 with $408.88 charged upfront upon reservation with the option to cancel within 30 days of the reservation for full refund of deposit less 10%. I called the business number 22 times over the course of 04/05 through 04/26 in an attempt to cancel my reservation well outside of the 30 day limit with no answer. I left multiple voice mail messages asking for a call back with no response. I emailed the administration email provided with the booking multiple times in an attempt to cancel my reservation with one response on April 15th stating they would get back to me as soon as that afternoon, followed by no response. I tried messaging on ******** messenger to get ahold of the business to cancel my reservation with no response. As I still have not received any meaningful response to my requests for cancelation of my reservation and no services rendered I am filing a chargeback claim for the original charges through my bank. I would strongly recommend others not engage in further business with this company. They continued updating their ******** daily and changing their voicemail message near daily, but could not be bothered to actually respond to their customers request for assistance. Others on their ******** page complained that their negative feedback for lack of response was being actively deleted but still with no response to their actual requests/needs as a customer. Overall very unresponsive and unprofessional business relations. Would not recommend further engagement with this business.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michele J

    1 star

    07/07/2023

    My family spent the 4th of July at Shore Acres. We paid $75/night for a tiny RV spot in the middle of the resort. According to signs posted and their website, we were ensured quiet time would start at 10 and all dogs would be on leashes. Not the case. There were cars rolling in and out at all hours, when supposedly day-use was closed this weekend. Several drunk drivers made us feel unsafe given our location. We felt as though we could be hit by a car at any time. Due to overcrowding, we could not find a place on the beach during our 5 days ********** roaming everywhere, no quiet time, garbage all over. On the 4th, an entire cabin full of teens became so out of control, my family could not sleep. There was no signage to be found with contact info for after-hours help. Given this, we politely asked the teenagers to keep it down. When that failed, my husband approached the cabin where he was verbally assaulted by the belligerent teenagers. One claimed his parents were the owners and he was going to get us kicked out. Sure enough, he called his parents (the owners, who were at a bar) and claimed my husband kicked the door down and used our dog to attack them. This claim was so outrageous, I thought owners would see reason and handle the situation accordingly. I was very wrong. Yes, my husband had our dog with him when he walked up to the cabin for personal safety. Absolutely NO threats were made, our dog DID NOT attack anyone, and the door to the cabin was already open. After being accused of these outlandish things and more verbal assaults from the drunk owners and their friends, my family was told to get the f out and pack up at 12:30 at night on the 4th of July. We did. The owners not only allowed these kids to drink but were defending it. My family came to have a nice vacation. This place is unsafe and not family friendly. The owners have no clue how to run a business and are clueless as to the liability they are responsible for. I do not recommend it to anyone.

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