ComplaintsforMcEwen's

• Initial Complaint

  03/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We hired ***************************** for a kitchen, bath, and utility room remodel in March 2022. He did not complete the job. He left our hood vent half installed and several other items needed fixed with the cabinets. We made our final payment to him (Nov 2022) with the understanding that he was going to complete the job when the blower arrived (it was back ordered). Blower arrived end of November 2022 and we have tried calling; phone # disconnected, emailing, no response and shop looks deserted. We would like to be reimbursed for the cost of hiring another company to install the blower. He told us he was insured, licensed, but didn't have to be bonded because he had a store front.

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contacted *** in May 2022 for a job and he quoted $12,000. I gave him half as a deposit. I was aware of supply chain shortages so I waited a month. Once summer came, he told me about the flooding and insurance issues so I continued to wait. Finally October rolls around and he states that he had to close up shop but will start/finish the job I had originally contracted him for. 2 weeks rolls around and he gave me an excuse stating he had to find a new painter. The new painter (also unprofessional) took a look at my cabinets and said he would connect with ***. I reached out to *** with multiple texts and his phone doesnt even have a voicemail set up so I cant leave a message. Still no response. I just want my deposit back.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We hired *** McEwen to remodel our primary bathroom in May 2022. We were to pay him 3 checks for $4500 a piece. The initial check was paid on May 25, 2022. His team started work in the beginning of July and did about a 1/3 of the work. *** then requested another check to pay for shower tile and supplies, so we gave him a 2nd check or $4500 on August 12, 2022. He promptly cashed that check and he started avoiding our phone calls all together. After weeks of not hearing anything, we finally got ahold of him through his wife. He brought a partially finished vanity over and then disappeared again never to be seen again. His text messages were rude and aggressive. We called the tile place where we were told to pick out tile and he never even placed our tile order. While he did provide us with a unfinished vanity (unpainted wood box with no drawers or cabinets), the work he did does not equate to $9,000.*** was supposed to give us a new tile shower with glass door and glass wall, new double vanity, and walk in closet. He only provided us with a walk-in closet.After requesting our money back, *** argued that he had to pay his people. I requested an itemized list of costs which he agreed to but never provided. I again requested our money back and he still refused. He did not try to resolve the problem, but got defensive and name called. Since the second check was to buy tile and other supplies which were not purchased, we would like that $4500 back. We've since moved forward with another company.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On February 24, 2020 I gave *** McEwen a deposit of $17,000 for remodeling the interior of our home. On April 20, 2020 I had to postpone the start of the project because of covid. I believe that the project finally got started in August 2020. The master bath was finally finished in December, 2020. In January, 2021 I gave *** another deposit of $17,000. The other two baths were almost done, however, on October 13, 2021 after many attempt to get *** back to finish the other two baths we decided to terminate our relationship and in addition, not have him refinish our kitchen and family room.Included in my termination letter was a reconciliation of the work performed against the two deposits and determined that we were due a refund of $8,795. On October 14, 2021 *** responded by pointing out a couple of items that I missed so I made an adjustment resulting a new refund amount of $4,949 the details of which I emailed to him on October 14, 2021. On October 25, 2021 *** responded with an email where he admitted that he owed me a refund, but that he would need to find time to review the job file and that he would get back to me, which he never did. I tried many times to get him to respond to my request and all I got was one excuse after another why he could not get time to do it.On June 12, 2022 I emailed *** a compromise offer in which I would reduce my requested refund amount by $1,000 to $3,949. I am still waiting for my refund.

• Initial Complaint

  07/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The date of the transaction was March 27, 2022. We paid the McEwens Cabinets $7500. The business committed to provide us with remodeling an upstairs room in our home. The nature of the dispute is we were promised the remodel would start the last week of April 2022. Our communication was over text. On April 8th we asked for a start date. There was no reply from the company. We tried to contact the company again on April 20th wondering about a start date. The company replied they were waiting on dry-wallers for project due to COVID. He said it was two weeks out. On May 11th we asked again about the project start and there was no reply. On May 15th we asked about a start date and he asked who I was then replied that his shop flooded and he was waiting on insurance. On May 23rd, we decided to put the project on hold and requested our money back. The company replied that we are still a couple weeks out. We told him our situation has changed and we decided not to proceed. He tried to tell us about the flooding again and the insurance money. On May 26th, we asked for our money back again and the company responded that they had to totally shut down, the insurance money is on its way, he had to see if he could return our flooring and that he couldnt believe that people are so rude to cancel since he had already purchased items for the job. I apologized for his inconvenience and asked why the flooring had to be returned if it was lost in the flood. On June 3rd we asked to our deposit back with no response. On June 14th we asked when we could pick up the deposit. The company responded that they were still out of work and they had not received the insurance money. On June 27th we asked again with no response from the company. On June 28th we told the company we would be seeking help. The company responded that they were also seeing their lawyer. On June 30th we ask when we would receive the check and there was no response. We have original bid and cancelled check.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 21st we gave a check for $6500.00 to McEwen's Cabinets as a down-payment for work on our kitchen cabinets and bathroom remodeling. As directed by *** McEwen, we selected materials from the showrooms he suggested and had an agreement to do the work in September. Multiple emails and phone calls without response occurred. After requesting a refund we eventually heard back from *** McEwen on Oct 22nd and agreed to do the work Jan 10th.Jan 10th came and went without response. Finally, again requesting a refund, we heard back. However, despite an agreement to refund, no refund or materials have been provided to us as of Mar 13th.Details are in the attached "letter to BBB" as well as the $6500 check cashed by McEwen's Cabinets on 6/21/21. Our request is that you help us recover our $6500 deposit if at all possible.Many thanks,*************************

• Initial Complaint

  02/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  *** and crew were alright. The cabinets are badly made, the painting job is at site, I had to pay out of pocket for that since his guys did a horrible job. *** forgot to order my dishwashers panel and it has been 3 months, I keep calling and he has 200 excuses, he probably killed his mom and dad at least 3 times just in our texts. Do not use his company.I want my dishwasher panel that I already paid for.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I paid this contractor for a kitchen and bathroom remodel a total of ******. The initial agreement was 6/13/21. A very small portion of the work has been done. Nobody shows up for weeks at a time. I do have initial paperwork and can supply pictures. I dont know how to upload for this complaint.

  Customer response

  02/07/2022

  This contractor, *** McEwen, quit showing up or doing any work Nov. 8, 2021.  He got paid for 2/3 of the work, but only accomplished 1/3 of the work.  I have since hired a different contractor.  My complaint with McEwen cabinets has not been resolved.
  

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