Business ProfileforAnna's Home Furnishings, Inc.

We purchased a custom-made couch from Annas Home Furnishings which would meet the smaller size requirements of our **** home. When the finished custom couch was delivered, it would not fit through the doorway to the room where it was to be placed. A quick measurement revealed that the couch frame was more than one (1) inch larger than our order specified. We immediately called Annas, whose knee jerk reaction was to state that custom orders could not be returned, and all such sales are final. We attempted to explain to them via phone and email that the custom piece did not meet agreed upon specifications and that the delivered couch was not what we ordered. Annas then advised that custom pieces might have acceptable tolerances of up to 1-1/4 inches. This was the first we had heard about such tolerances, either verbally or in writing on any of our documents. Had we been advised of such tolerances, we would never have ordered the piece. ******, the manager, further advised that we should consider taking off the door frame, or removing the window to get the couch in the room. This couch would not fit through our small window in the room. We would consider taking off the doorframe and removing the surrounding trim to fit the incorrect dimensions of the supposedly custom couch; however not at our expense.Annas did reach out to us and offered us two options to try and remedy this situation. The first, was $200 to remove and re-hang the door frame, which would only cover a fraction of what it would cost us to have a contractor do the work. The second, was to trade in our custom couch for one of the store's floor models. The floor model was not the color or fabric we wanted, contained an extra sectional piece that would block a closet door, did not include an ottoman, and we simply did not want a floor model. We would like Annas to return this couch and ottoman for a full refund, or pay for the full amount for a contractor to remove and re-hang the door frame.