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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our business was under a construction job by McLeod Construction. Their incompetence created a water intrusion forming 2-inch puddles resulting in disruption to my business and physical damage to my site and equipment. They replaced a cabinet and the carpet and conducted the water removal process which included hanging plastic sheets and having loud fans for over a month. This not only inhibited new clients but was disruptive for our business. When we requested damages, all items were priced appropriately and as a goodwill gesture, we deduct 20% off the total damage list. They have not responded to our last request for settlement.This company is incompetent and unprofessional. If you want to avoid any legal complications, then I would choose another company. We are not the only ones with this sentiment. See the links below for other poor ratings. They are detailed and have a common theme of poor workmanship and customer treatment. They are rated 2.8 on Yelp would you trust someone to do your job correctly 50% of the time? After multiple requests to settle this matter, they still have not paid anything towards the damages resulting from the water intrusion created by McLeod Construction.1. ******************************************************************************** 2. ***************************************************************************************************************************************************************************************************** 3. *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************(from their ****** page, click on Reviews 10% of their reviews had the words water and leak)
Business response
06/17/2024
**********,
We have been communicating since you sent us this demand request a few months ago. We do not dispute that the work McLeod Construction performed, replacing the building envelope of the building where Mathnasium was leasing back in 2019. We had multiple phone conversations specifically about items in your office space that you claim were damaged due to the water intrusion we caused. The result of those conversations, and as summarized in my emails with you and *****************, was that McLeod Construction agreed to reimburse Mathnasium for items purchased to replace anything damaged. I emailed multiple times in December of 2019 as well as January of 2020 asking for copies of receipts, so we could reimburse you. These were never provided. McLeod performed the repairs to the office space with new carpet, paint and breakroom cabinets and fixtures.
In my email response to you on April 25th, we offered you $1,500.00 to resolve and close this issue without receipts, but you declined.
Without receipt proof that you replaced the two TV's and the branded neon sign, which were the largest ticket items, we don't feel your request of $2,637.84 is fair. In order to resolve this, we are willing to pay you $2,000.00, which is the valuation you placed on all items, minus the neon sign, two tv's, and electrical charges which were not brought up in past discussions.
Please let us know if you will accept this resolution.
Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11/08/22 I signed a T&M contract with ****** Construction LLC to demolish a partition wall and the work began. The contractor's manager , *****************, verbally persuaded me to do T&M (vs bid work) as it will be cheaper. He verbally quoted $5-6k.11/2222 I asked the contactractor to bid on building a kitchen island as the original demo work was still ongoing. He quoited me $10,193.22.11/28/22 Again, I was persuaded by the contractor to do T&M as he states it will be cheaper in the end. I received and signed another T&M for the island with a clearly marked price not to exceed greater than $10,193.22. The initial demolition project ended but I never received an invoice for the original project. The project completed on 01/06/23 and we did the walk-thru then. The contractor reassured me verbally that the combined project is still well within the budget goal of < $15k, we shook hands to it and he even gave me a pat in the back.I received the final combined invoice on 01/27/23 in the amount of $22,434.23. Based on the itemized work and materials etc, it broke it down to $5214.18 for the demolition and a whopping $17,219.95 for the kitchen island which is $7,026.83 over the agreed amount. The contractor refused to honor the T&M Change Order agreed upon on 11/28/22 which is $10,193.12 and states it only covers the materials and the initial T&M agreement covers the second project as well which he states is not separate from original. The contract clearly states that both labor and materials are included and I have a separate T&M contract for the kitchen Island. Please help me sort through this conflict. I have tried to reason with contractor's manager, *****************, and he wouldn't budge.Business response
02/06/2023
Our General Manager, *******************************, personally called ****************** to hear his complaint as it escalated through our PM and Accounting departments. We take ********************** complaint (both about our employee and our work product) seriously. After review of the documentation provided ******************, we determined he was correct that the T&M change order was inclusive of Time and Materials. We have adjusted the billing to reflect this. We believe ****************** is satisfied with this solution, and we apologized to him that he felt he needed to make this complaint to see action taken.
If more information or clarification is needed from our side, please let me know.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.