ComplaintsforWe Honey Do.Com LLC

• Initial Complaint

  12/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We Honey Do mislead us in how they planned to bill for a project we hired them to do, & are trying to demand payment from us for time not worked. The estimate provided to us, & the document we signed & agreed to, was that our project was going to be billed as "Time and Materials" per their ******************* The projected estimated hours was 19 w/an hourly bill rate of $104.88. However, the project ended up taking 9 hours to complete w/one tech for 3 hrs on 9/26, & one tech for 6 hrs on 10/5. We paid what was asked before work began ($1,246), with the understanding we "will only be invoiced for actual time used, over our 3 hour minimum." as stated on the estimate. In consideration of the terms we agreed to, actual hours worked, & no verbal or written communication on changing the invoice until after the work was completed to a partial "Fixed-Price Bid", we consider our bill settled. However, they are threatening to send us to collections & put a lien on our home for the remaining balance of the ESTIMATED cost. They refuse to acknowledge & honor what their ******* state.After the work was completed, we received an invoice w/changes we did not sign or agree to. So, we reached out to the owner to discuss. We also emailed a very clear timeline of the project, the work that was done, & highlighted the areas of their ******* that applied to a "time and materials" project. When refusing to listen to us, we asked him to provide us w/documentation to support where they could change billing to a "Fixed-Price Bid" w/out making us aware until after the job was complete & w/out receiving our authorization. He was unable to provide us anything. Instead, he continued to ignore the legal terms of the contract, made an excuse that his employee made a clerical mistake, & will not take responsibility that any change made needed to be communicated to us & approved before work was completed. Now he is trying to force us to pay through illegal scare tactics.

  Business response

  12/20/2022

  Simply issue client does not understand. We had a licensed subcontractor plumber by law, do the plumbing work on a fixed basis which matches the estimate to the *****. That is what the client was billed for. Sadly in producing the estimate, our salesperson entered a number of hours to equal the amount for the work, versus 1 at X amount. That is the confusion, period. No plumber in this world is at $104.88 an hour. We billed for EXACT amount of the original estimate, nothing more. We even took off legitimate  hours worked, fully billable discounted hundreds, to reduce to the original amount estimated. They now will incur interest, etc., if not paid and if not closed out by end of December, we will secure our interest, per their agreement with a lien. 

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oct. 6, 7 and 8th 2022 two workers were at my house to repair soffits and facia and replace gutters. They estimated job originally at $*******. I've paid $******* for down payment so far. There was some rotton wood found behind the soffits on part of the east side they were sloppy at repairing. I was sent an add on for additional labor of $******. I spoke to the owner of the ******** office *********************** and he would not listen to my concerns. He said the job was estimated at taking 26 hours and it's taken his 2 men 41 hours so far and he's going to charge me for those 41 clocked hours. He also told me I made his workers work after sun went down on my roof and that is a pure lie. They wanted to stay w their roof lights on. So the job was only half or 2/3 done. The owner *********************** sent me a final bill using the original estimate of $******* which I have not paid yet. He has charged me for hours of repainting soffits because the workers got a color that did Not match my house. One of his workers walked off the job yelling at me because I asked him to move his car. The owner has been very arrogant and won't listen to my concerns. **** is now threatening me in his last email to put my house on a lean and turn me into collections. My invoice # is ********. So he's asking for the original amount estimated of ******* plus the downpayment of ******* to pay him off and the job was hardly half finished. It's only been 16 days since the workers left and they left their debris all around my house. Please help me get a more reasonable final bill for a job half finished. Thank you very much. P.S. I had originally sent them ****** for the addon job of rotton wood behind soffits. I had asked **** several times if he received check and he didn't answer me or include it on bill. So I put a stop payment on the check.

  Business response

  11/02/2022

  This, is a first for us as a team in 15 years, responding to a client in this way, but *************** in a way we never do. This one, deserves even more than this...

  *******,
  
  This was uncalled for, in so many ways.
  
  Your house is rotten to the core. We explained that but you expect to correct where at every turn it is worse, for FREE. You took painting off the estimate originally and because you couldnt afford it, yet you drive my staff to do it anyway. Nowhere on the revised estimate or the change order did it say PAINT, yet you drove our staff to do so, just to get you to let them do their job and get out of there. You have made derogatory comments about everyone here that doesnt give you your way, FOR THE SAME AMOUNT YOU CANT AFFORD. You stop payment on a check claiming because of the mail? It was here in 2 days.. That added a $25 return check fee to your invoice, FYI. Next, I feel we as a team monopolized by you, should charge you for everyones time as well involved in this job. We can add that up pretty easy as well being consultation time per your agreement is billable 9, count them, 9 people you involved in this! Each you have belittled, all because we would not fix all that is wrong with your house and add additional work,expecting it for FREE. Then bounce the check? Wow

  If not removed, I will be adding all correspondence from you with all to the BBB site responding in kind correctly,including myself so everyone will FULLY understand the insanity you have created for all involved. Plenty of notes as well for each and every call. It will be clear to all, how manipulative you have tried to work all here, that sadly some gave in just to get out of there, only to also still be belittled to others. 9 people involved in a very small job that all have been verbally belittled, etc. You literally went from one to another, to another, to another,then harassed the staff in the field as well to paint it,  and yes, work in the DARK with HEADLAMPS?, on a 24-foot ladder? Trying to get for free what you wanted. All those who didnt give you your way for free and most actually had to hung up because they couldnt deal you with anymore with your repeatedly repeating the same, I cant afford anymore, including myself, and you then go to the next stating belligerent things about the last, and the one prior, etc.to the next. Including myself

  I do not want an email, other than are you paying the invoice including the extra time to hang the boards and complete,unpainted, as is, or deduct the time only for that, and pay in full the remaining balance correctly owed for what you drove all to do and be done. Paid in full before we finish, or you have until the 3rd of November to pay in full the current balance. Otherwise, I proceed with collections immediately.
  
  No other communication will be responded to. By anyone. Email with response to these choices only as previously sent, nothing else.
  
  All have been instructed to not answer calls. Email to me only with your final choice. All here are working for paying clientele. For over 15 years now. ****s of clients each and every year. 95% referral. Not this
  

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