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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We had a 24' x 36' garage built by ************************************************** in 2015. We have no complaints with the original building. Last fall, we noticed some water staining on the 4 x 4's that come out of the middle of both the front and back of the garage, and some additional water staining along the 2 x 4's. I contacted PermaBilt, and spoke to a sales rep for them. He asked me to email some pictures of the staining, which I did on 11/19/23. He responded on 11/20/23, stating he hoped they could get that taken care of for us, and that he would send them over to the construction team for them to review. I again contacted him on 12/11/23, stating I had not heard from the company, and would he please follow up for me. On 1/17/24, I called the sales rep again (my notes state this was the 3rd time I had spoken to him) and he told me he would talk with the construction manager and personally call me back. I asked him if someone from the company who is building something out our way could stop by and look at the staining. He called my husband at a later date, and the sales rep told my husband that the construction manager thought we had a fungal or bacterial infection in the wood. I called him again on 2/16/24 and told him I had googled pictures of fungus and bacteria on milled wood, and could not find anything that looks like the staining on our wood. He said he would check in with the construction manager and have them call me or send me pictures of infected wood - and he would email me what they said. I did not hear from anyone. On 3/4/24, I called one last time and spoke to the receptionist. She told me the construction manager was out sick, and she would give her a message to call me. To this date I have not heard from anyone. I have never spoken to anyone in the construction department. I would like someone to come out and look at the water staining to see if water is leaking from the roof onto the wood.
Business response
04/26/2024
Our records show we contacted the customer prior to receiving this complaint.
We have an appointment to meet the customer
Customer response
05/04/2024
Town and Country - Permabilt sent a construction supervisor to our home on 5/2/24. He was very professional, did a thorough assessment of our garage around the areas of water staining, and explained everything to our satisfaction. We do not believe there is a defect that has occurred in the garage. This complaint has been resolved as of 5/2/24.Initial Complaint
11/05/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
On 8/20/20, I signed a contract for 47k. I thought the building permit was included in the terms of the contract, but apparently it was not. The cost of the permit was 9k additionally. I had to strategize the deal with my siblings, and it took a while to work out the specifics with them. A permit was issued, and thats when material costs rose. Town & Country Post Frame Buildings tried to work out a different plan with me, but I need the original plan and the contract, costs, and permit were confusing from the get-go. I want to work with the business to resolve this, but we are not currently agreeing on how to move forward and am interested in mediating the situation with the business and BBB.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.