Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They discriminated against me as someone that's legally disabled and turned me down as 1. My credit is bad due to years or waiting to get on disability and 2. The amount I make on SSDI they told me I'd have to make a lot more than what SSDI gives me. How am I suppose to get to My doctor *************
Business response
10/30/2023
Hi,
Our dealership doesn't make credit decisions. We send applicant's information to lenders and the lenders decide whether to approve or not.Regards,
Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a 2011 Dodge ram **** for ******. Zag motors said several times that they would fix the problems and have been dicking us around every since. I want this fixed immediately. It has a blown head and it needs a new fuel tank. they said they fixed it once but all they did was clear the check engine light...Business response
02/07/2022
Hello,
Our service shop has been in contact with ************ on this issue and we're surprised that he filed this complaint. ************ was told that all the parts are on order and they take around 2 week to arrive, and ************ was ok waiting for the parts to arrive. **************** truck will be repaired once all the parts arrive.
Best Regards,
Initial Complaint
10/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My business partner and I went to purchase a car from ******* for our company. We went in with pre-approval financing from our own bank. While we were sitting doing the paperwork on the car, ******* was doing the back and forth with his mysterious boss in the back office collecting info during the negotiation. He lied right to our face about being able to work with our bank, all the while telling us that our bank is asking for proof of insurance, then again saying our bank wants an insurance binder naming them on it (since this is a company car). So we got all that done, signed everything and took possession of the car.The next day, I got a call from ***** in finance asking when were bringing in a check. I reminded him that the salesmans boss was going to send a PO to my bank, at that time he asked me what the banks info was and who to deal with. I thought that was a little odd. I told him to look back at the string of emails that has all the info bank name, underwriters name and number, bank address where to send the *** etc. He said Oh here it is, thankyou.The following day, I get an email from my bank that they have a PO but cannot pay it because ZAG is on their do not do business with list. I asked how could that be, youve been in contact with ZAG several times gathering all the info from us during the purchase. Thats when my bank told me they have never heard from ZAG one time before receiving the PO.Now ZAG tells me its out of their hands, they sold us the car and its up to us to find our own financing or they could repo the car. Weve gone to several other banks now and all have ZAG on a do not do business with list.End result they have our $5000 down payment, we have a car we cant afford outright, and no one will finance it because ZAG has a history of several shady business practices that puts them on a black list.All I want is my $5000 returned, give this stupid car back, I will never deal with them again.Business response
11/23/2021
Dear *****,
Customer returned the vehicle and got his full down payment back. Please let me know if you have any questions.
Best Regards,
ZAG Motors
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.