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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Kreative LLC

          View full profile
          Location of This Business
          19101 36th Ave W Ste 103, Lynnwood, WA 98036
          BBB File Opened:
          4/21/2014
          Years in Business:
          13
          Business Started:
          11/1/2010
          Business Started Locally:
          11/1/2010
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          Type of Entity:
          Limited Liability Company (LLC)
          Business Management
          • Ms. Vicki Anderson, Member
          • Mr. Mike Walker, Member
          Contact Information

          Principal

          • Ms. Vicki Anderson, Member

          Customer Contact

          • Ms. Vicki Anderson, Member
          Additional Contact Information

          Fax Numbers

          • (425) 885-7032
            Primary Fax

          Phone Numbers

          Social Media

          Alert

          See What BBB Reports On

          Alert

          On June 24, 2019, Better Business Bureau recognized a pattern of complaints from consumers regarding product quality and customer service issues. Consumers allege they order and pay for website design and coaching from Kreative, LLC. Consumers allege they were promised immediate financial returns due to increased consumer traffic related to the website design. After several weeks, they did not receive what they perceived they were paying for during the sales call. Consumers claim the company is unresponsive to requests for assistance. 

          On February 4, 2020, February 19, 2020, and May 20, 2020, Better Business Bureau reached out to Kreative, LLC regarding the pattern of complaints. Kreative, LLC responded to Better Business Bureau each time.

          The most recent response Kreative, LLC provided to BBB was on May 28, 2020 regarding the consumer allegations. The context of the letter appears below:
          “Kreative, LLC is more than willing to stand behind and fulfill the promises it makes.  Kreative, LLC is also very concerned about its’ customers’ satisfaction and continues to refine the stringent and multi-tiered procedures designed by Kreative, LLC to assure that its customers know what to expect when they buy a website, internet marketing, or social media services from Kreative, LLC.  

          While we work diligently to address any and all concerns raised by our customers, it is also important to note that the number of annual complaints received by the BBB are less than 1% of the 2,743 live websites currently hosted by Kreative, LLC.
          As mentioned previously, we are more than willing to provide the BBB with any evidence it would like to substantiate Kreative, LLC’s position.  We are confident that evidence demonstrates that all Kreative’s clients are informed both verbally (on recorded calls) and in writing (in the written contract) that no company, including Kreative, LLC can guarantee or represent any level of sales, profits, or success due to the websites being developed.

          Consumer Complaints can be filed with Better Business Bureau at www.BBB.org. Complaints can also be filed with the Washington Attorney General’s Office at
          www.atg.wa.gov › consumer-protection.”

          Contact Information

          19101 36th Ave W

          Ste 103

          Lynnwood, WA 98036

          Visit Website

          Accreditation

          This business is not BBB Accredited

          Years in Business: 13

          BBB Rating

          A+

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.