ComplaintsforTotal Body Wellness Group
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Complaint Details
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Initial Complaint
09/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I began weight loss treatment with Total Body Wellness June ****. Explained to the provider on my initial appointment I was active duty and could only make my appointment every other week. This was agreed upon. The first month of service June 2022, I lost only 3 lb, the provider continued service. On June 27, 2022, I cancelled my appointment due to respiratory illness.. Email the provider that I was not feeling well. I tested positive for COVID on June 30, 2022. I emailed the clinic informing them I would not make July 5, 2022 scheduled. appointment. I received an email from the provider ****** reprimanding me about my illness and what I was capable to do based on the *** guidelines. ****** the provider stated "Also having COVID 19 is also acceptable for missing an appointment, though with this new strain, since you were vaccinated (all military has to be) unless you were experiencing severe symptoms the quarantine time ranged only **** days. the *** guidelines are something that change with the new strains of the virus". I was so disappointment receiving this email from a medical provider who breached my confidential information via gmail. The gmail email was not protected and my health privacy was disclosed. I am requesting a full refund.Business response
09/16/2022
Our policies are stated in the consent forms that you signed which have been attached. There was no breach of confidentiality when we responded to your email. It is clearly stated at the clinic there are no refunds.Customer response
09/16/2022
Complaint: 18033628
I am rejecting this response because: I am rejecting this response, I was diagnosed with COVID 19 and the business was forcing and reprimanding me via email about the *** policy. I am requesting a full refund. This is unacceptable customer service
Sincerely,
*************************
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Contact Information
Business hours
Today,2:00 PM - 7:00 PM
MMonday | Closed |
---|---|
TTuesday | 8:00 AM - 3:00 PM |
WWednesday | 2:00 PM - 7:00 PM |
ThThursday | 8:00 AM - 2:00 PM |
FFriday | 8:00 AM - 2:00 PM |
SaSaturday | 8:00 AM - 3:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.