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Find a Location

The Chickenpens Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforThe Chickenpens Company

    Farm Equipment
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    On December 01, 2020, Better Business Bureau was alerted to a business operating as Urban Northern Coops. The business specializes in selling chicken coops and their website can be found at https://www.urbannorthern.com/. Consumers allege delays in shipping and report that the quality of the product does not appear the same as the chicken coops depicted on the website. Consumers state they have difficulty in reaching a business representative to address their concerns.

    On December 01, 2020, the owner of the business responded to Better Business Bureau stating Urban Northern Coops is a small family owned business. They sell approximately 2,000 coops per year and every effort is made to satisfy all of their customers. Because they are a small family owned business, they do not staff the telephone or computer to respond to complaints in real time. The business can be contacted by sending an email to https://www.urbannorthern.com/pages/contact-us.

    The Washington State Department of Revenue reports that Urban Northern Coops is a licensed business in Washington State.

    Consumers can file complaints with Better Business Bureau at www.bbb.org and the Washington State Office of the Attorney General at https://www.atg.wa.gov/file-complaint.

     

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Urban Northern Coops provides chicken coop company.

    Business Details

    This is a multi-location business.

    Find a Location

    The Chickenpens Company has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Marysville, WA 98270-7005
      BBB File Opened:
      8/10/2016
      Years in Business:
      8
      Business Started:
      10/15/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Chickenpens Company
      Business Management
      • Mr. Alan Hyatt, Owner
      • Mr. Bill Urban
      Contact Information

      Principal

      • Mr. Bill Urban

      Customer Contact

      • Mr. Alan Hyatt, Owner
      • Mr. Bill Urban

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Amanda B

      1 star

      03/26/2023

      This company is the worst. We ordered a coop from them for our first flock of chickens and we started out so hopeful. Everything was fine until the shipment came. The coop is the flimsiest thing in the world. Does it look cute? Yes. Would I trust any animal in it? No! It would blow away in a heartbeat and predators would get inside in two seconds. Their locks are a joke. We ordered the automatic door and it took 3 hours to attempt to install. Doing so split wood in multiple places, and we had to reinforce constantly. When I asked how it could be done, I was told get creative. Um WHAT? Ive never done this before. How can I get creative. Youre the freaking experts. Maybe show some care for people and help out??? I told them how upset I was at trying this out and it failing and breaking our coop and they never responded. Im furious. I asked to return and they said yes but it has to be unused and in original package. And I I have to pay to ship. Which, I expected the unused and original and possibility of restocking fee because of their return policy. What Im upset about is their lack of care. After going back and looking at their website Im so positive they pay for reviews. Theres no way that they have that many glowing reviews. I tried to post a review about the automatic door and its still not showing. So clearly they screen all reviews at the very least. I would give anything to get my full refund. Maybe then I might look at them as a company who cares.

      The Chickenpens Company Response

      04/01/2023

      Sorry the auto door was so difficult to install. There was some confusion on our part when you wanted to return and we thought you referred to the coop portion. This coop I designed and is a perfect midsized coop! We have sold 100+ of the auto door and the only issue has been one control panel issue. The rest have figured out how to setup. We received the return and will refund accordingliy.

      Local BBB

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