Business ProfileforUrban Northern Inc

In July 2023 I ordered a chicken coup from Urban Northern. From the description on the website we thought the coup was built by Urban Northern and they only had positive reviews on their website.The coup was significantly delayed in shipping & we needed it quickly so we called to cancel the order before it had been shipped. We were told they were having issues with their freight company that they would not pull the order.Once the coup arrived we were very disappointed. The one we received is not very sturdy & not predator proof as described. We started investigating and found the coup was not constructed by Urban Northern at all. Very deceptive.When we called again to resolve the issue the company representative was very rude & let us know we would have to prove there are ************* would send replacement parts only. I am not a builder so disassembling and reassembling was not a viable option.Urban Northern's return policy is also deceptive. When you purchase the product there is not an amount for shipping; in fact, shipping is listed as free. But you are charged a shipping expense that was never disclosed when you attempt to submit for return on top of a 25 percent fee. Very deceptive.The entire experience has been unfair.My attempts to work with this business failed so I disputed the transaction with my bank though I doubt it will be successful.Once Urban Northern received the chargeback they responded claiming they haven't heard from me and threatened to have some "local friends" do a site visit.. I've included screen shots from their website with statements on free shipping and Predator Safe. I've also included the one email from Urban Northern following the chargeback request threatening a site visit by "friends".Additionally included are photo's of the coup and the gaps in construction - not predator safe at all. Easy for snakes to get into the coup and you can see it's held together in part with staples.