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ComplaintsforAutomotive Diagnostic Center, Inc.
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Complaint Details
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Initial Complaint
06/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My truck *** and Parking light was staying on because the rear brake was leaking on the driver side, I called The Automotive Diagnostic Center the guy told me to bring it in they could have it fixed right away, so I took it to them he had me sign a paper charging me a $180.00 for a diagnostic test which really wasn't needed be as I told him what was wrong. I went home he called me latter on and said it would be $1,850.00 to do the job I said that is way too much money put my truck back together if you have taken any thing a part and I will come and get it, he said oh we can fix it I said no I want my truck that is a rip off that is too much money he said they could fix it I told him I could hardly hear him on the phone then right before he hung up he said $1,850.00. Which I can't afford being as I am totally disabled and in my 70's now and live on a fixed income, He then called me back in awhile late afternoon and said could,'t get it fixed now until Monday and this was Thursday I said I can't do that he said he could have it done by Friday 06/03/2022, I said Ok then on friday at 4:20 pm calls me and says that the *** and parking light are still on and that the **** is up to $1849.45 that it would cost more for more testing I said I have had it with this I said I want my Truck back now he said Ok I said I need a ride he said he would tell the gal to come and get me, she called and said she was on her way, after about 15 minutes one of his mechanics calls me says he test drove the truck it is pausing when you drive it and it wasn't safe to be on the road with out the *** working because that was because of putting the old drums back but yet the owner was charging me for new ones, which I believe is FRAUD, telling me I would have to pay for more testing More Fraud being as I was already charged $180.00 for the Diagnostic testing. I checked up the Street at Less ****** they told me they would do the job with top end parts seals and every thing for $788.00.Business response
06/06/2022
John's vehicle came in for a diangostic that he authorized. The vehicle had multiple concerns. All worked was authorized and we did have a defective part that we had to replace which we had to keep the vehicle longer. **** was very abusive on the phone with the technician sreaming at him and then threatening him that he was going to bring 2 thugs to the shop and take back his truck.Customer response
06/06/2022
Complaint: 17320604
I am rejecting this response because:
Sincerely,
******************************* I didn't say I was bring two thugs I said do I need to bring a couple of guys with me I meant for myself for protection being as the owner ********************* kept saying to me the **** so far is $1849.45 I it made me assume he was going to be charging more and not explaining to me what was going on with my truck. I regret that I got upset and am sorry for yelling but I haven't been able to go to the store take my dog to the vet or anything else for a week now. If someone would have explained about what was going on with my truck to begin with I wouldn't have gotten so upset, instead of telling me this is the cost so far and not explaining what was wrong with the truck and having me assume it was going to cost even more. I do apologize. Sincerely ****Business response
06/15/2022
I was at my desk when I ******************* let you know the total **** and he went over everything we did with your truck. I was also in the office when you were on the phone with our technician that was explaining why we needed to keep your truck longer because the part failed and truck was unsafe to drive and I could hear you screaming at him through the phone. He definitely did not deserve that he only called to explain to you about your truck. I also was in the office when **** the service advisor explained in detail what was wrong with your truck and what needed to be done and you authorized the work and the **** did not go up from the total **** gave you over the phone for approval for the work to be done. You were explained everything from the beginning of the work until the end and sometimes parts fail and that is out of our control. Our focus is to make sure the clients vehicle is road safe.
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Contact Information
14428 Smokey Point Blvd Ste 1
Marysville, WA 98271-8916
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.