ComplaintsforFriends and Repair Inc
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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My clutch was going out so I called a mobile mechanic and they quoted me 691 for a 5 hour job the guy who showed up was not prepared had to go back and get more tools he didn't finish I told him I can't leave my car at this business over night it's in a bad neighborhood so next day he brought 2 more guys but didn't finish because part I need won't be in till next day so here it is day 3 and part or mechanics. And I deposited 277 dollars for deposit.Business response
08/16/2022
****** The quoted job was book time to replace your clutch with no problems sadly we ran into problems that Friends & Repair and the clients couldn't for seen. We dont charge the total time it takes to complete the job. Furthermore, it's the client responsible to secure all belonging that's left in their vehicle. Friends & repair is not responsible for any loss or stolen items taken from its client's vehicle. We will not finish job until payment for the quoted job is paid in full.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Marysville, WA 98270
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.