Business ProfileforRecreation Outfitters

Purchased an RST brands outdoor furniture set from Recreation Outfitters for on March 12, 2024 for $2,692.40. Item was to arrive between March *****, 2024. When the estimated delivery date approached and no shipping info had been sent/updated, I followed up on the status and was told that they would check with fulfillment and send an email update within 48 hours. Today I received the below email explaining there was a delay, to which I called to inquire as to the **** and was told I should hear from someone within the next few days to schedule delivery. I then received a call back from Raj in **************** flagging an email re: a billing issue that indicated that there was a "technical issue" -- a "bug in the system" -- and claiming the "the order was automatically not processed by the system" (though my credit card was charged and I was told by customer service the item would be on its way soon). They now want to charge me $605.06 more for the item ($3297.46) They claim they're offering it to me at their "cost", but when I questioned their margins/actual cost, they wouldn't disclose that amount (yet another lie by them!) This was a bait and switch, in which they lured me in at a certain price, charged my credit card the full amount, let me to wait 10 days (beyond the estimated arrival date) and now are holding my item hostage until I pay $600 more for it. This is false advertising and bad business practices. No way they should have an A+ rating from BBB (especially with a 1.5/5 consumer rating). If you read customer reviews, they've done the exact same thing to others throughout their 3 years in business. I'm incredibly disappointed and kindly request my item be sent to me for the price it was advertised and charged.