ComplaintsforBig O Tires
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Complaint Details
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Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a set of tires on 11/3/22 for $444 before tax from ***************** These tires were recommended by the store manager for my car so I purchased them. On 5/19/23 I went to discount Tire to get a flat tire repair and a rotation and they were unable to do the work because the tires werent rated for the weight of my vehicle. Stamped on my door placard are requirements of a 97-load index for a 245/4018 sizing. My current tires have a load index of 92 and a size of 225/4018. The difference in load index translates to a weight rating deficiency of 264 lbs per tire. These tires are a safety hazard for me, my passengers, and others around me. Big O Tire purchased Best tire center a few months ago so I went back to the store and asked for my tires to be replaced with the correct tires that wont be a safety issue. The store manager quoted me $430 including the installation fee. The correct tires do cost more so Im okay with paying the difference but I refuse to pay for the installation fee and the disposal of the old tires because I have already paid for that several months ago. The store manager said theres nothing else he can do for me and now Im driving a vehicle with tires that pose a safety hazard for me and others around me.Business response
06/05/2023
We have proposed a resolution for the customer, in which he has now deemed resolved.
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Contact Information
1352 State Ave
Marysville, WA 98270-3605
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 5:30 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.