Business ProfileforNorthwest Chevrolet, LLC

This dealership now has gotten our business 3 times. We found They usually take care of there customers and especially RETURN customers; or so we THOUGHT. I wasn't happy one bit with the **** of a trade in they gave us for our Two trucks; BOTH of which we purchased from THEM; one to which we JUST purchased Two months ago. our sales person for purchase #2 and 3 (******) was wonderfully during the process but then wasn't even around for the actual pickup. Then when we had a few more after questions she simply passed the buck and dropped us on our heads! In fact during day of pickup we got tossed to the no communication_ salesman that had no customer service the FIRST time we were there (****). This time, we were even told they were taking our truck over to"put fuel in it before we drove it away.. yea right!! they MAYBE put about 5 gallons in it. So it was sitting about 1/3 a tank. Seriously,!!?? With the HUGE amount they overcharge per vehicle the very LEAST this business can do is give me a full tank of fuel!! Purchase #2_ time we even got phone calls days later to ask if we were happy with our purchase and was everything going o.k. NOT this time, We couldn't even get a strait answer as to the exact service our vehicle received before we picked it up. When we did finally pick up our truck we went to parts and told them we would like to order a puck ready 5th wheel hitch. There price was far better then others around for a ****. They told us they try to get it from there "local" distributor" if can't, they'd order it and it'd be here in about 5 business days. Ok. Order it. days later we call. They didn't even order the part tell the NEXT Tuesday delivery was 7_10 business days now. About two days later we call again. To find out they didn't even have a tracking; then they did but the hitch went from ***** going EAST. ( we in washington state) Nobody knew WTF was going on and they didn't expect it in now tell into June. And we purchased truck with enough time to g

*******, thank you for taking the time to provide us with this feedback. Our number one goal is to provide a positive experience with each visit and it seems like we have missed this **** on this with you and for that, I sincerely apologize. The inconvenience that occurred here at Northwest Chevrolet does not reflect our standards of customer service that we strive to provide. If you have any questions or would like to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, Northwest Chevrolet Team