ComplaintsforNorthwest Chevrolet, LLC
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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
So I was having problems with my truck. My truck was going up the hill while I was driving it and it started stalling out very violently and jerking. I was told to bring my truck in by the dealership they hooked up my truck to the diagnostic machine said there were some codes they will fix them and that will stop the problem, they had my truck for over two months said they fix the problem and the problem was still there once I picked up my truck and drove it off the lot heading home so I immediately turned back around and took it back and told the guy my truck is not fixed. Please figure out the problem Dig deeper and find the resolution. They have my truck for another month. I picked my truck up he says its fine. I have all the receipts and everything they did to my truck. My truck was still having the same issues and they told me to bring my truck back and I refuse to go back. Thats why I am contacting the Better Business Bureau , the first time I took my truck in I paid 1500 then I took my truck back and I paid another 970 so total about $2500. Im ****** because my truck is a 2020 Silverado. Ive never never had any problems and I always take my truck for maintenance. They said they were experts they didnt find the problem nor fix it and Im just out of my money and had to spend a rental until they gave me a loaner car and I own a home and I run a business so I would like some conversation and I would like my problem taken care of , what is so crazy to me is that they kept on saying I have wrote it problems and I dont have any rodents in the area I live in, so I feel like they are just making up stuff to get money out of me and doing all type of things to my car that I didnt need instead of diagnosing the problemBusiness response
04/18/2024
Mr. ***** brought is truck in on 01/17/2024 with a flashing check engine light. Vehicle presented signs of a consistent misfire and had active codes P0300 (engine misfire random)and p0301 (cylinder 1 misfire). Found cause of the misfire to be coil pack connectors. Connectors had been chewed through by rodents. Customer was sent a video for transparency that showed open wires causing failure. Pigtails were spliced in, and #1 & #2 spark plugs replaced due to misfire fouling plugs.
Mr. ***** then returned on 02/08/2024 with a flashing check engine light, service parking brake light and
Service ESC lights on. Upon inspection we found #2 spark plug had cracked porcelain. This was a warranty condition resulting in the #2 spark plug replacement under warranty. Additionally we installed the remaining spark plugs as a complementary service supported by customer goodwill. ************** received a video showing the rodent damage. Customer was also provided a no cost loaner during this visit.
In closing weve invited ************** to come in for a complimentary diagnosis due to his circumstances.Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a 2023 ***** Silverado in June of 2023. the truck was broke down for two months then I have had multitude problems with the truck. I just opened a gm case #************** to try to get them to buy the truck back.Customer response
04/06/2024
went to get my truck today, from service the dealership said that my phone was too new to work with my 2023 Silverado. they never looked at my phone so when I was there I talked to a manager and had him look at my phone and my phone is on the approved list of phones that should work. I asked the dealership how they knew my phone was on the nonapproved list. they stated the teck must of pulled the information from the radio. I don't believe that this is true. My truck is still not working with Bluetooth. This is the 3rd time they have tried to fix my truck with no results.Business response
04/08/2024
working with customer on phone connection issue. Customers phone at this time is not a supported phone. Have connected several phones on list with no issues.Initial Complaint
02/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought my dream car on Sept 15th 2023 it was brand new C8 Corvette. Not even week of owning it.. 5 days to be exact. At 218 miles my transmission went out. Dealership took it in and I did not see my car for nearly 5 months... **** who is apparently no longer the manager at this dealership was the one who told me he would get me compensated on at least on my car payments which I had been making while my car was just sitting at the dealership. After numerous calls and headache I finally got my car back I was notified that **** was no longer there and I get a call from ***** saying they can only compensate me with gm credit and some free service of on star .... I was so annoyed I didn't even take that offer. I even called and spoke to one of the manager to make sure I would be compensated with my payments at the gm and reassured me that I will be. And now Their reason they gave me was because they gave me a rental car.. Which was just sitting in my driveway for 5 months.. Only reason why I took the car was so I can get home after I dropped off my car and for when I come pick up my car. This has been one of the worse car buying experience ever.Car buying experience is suppose to be exciting especially buying a car like c8. one of the most disappointing experience.Do better you can't just keep someone's car for nearly 5 months after only having it for 5 days and not compensate them properly.Business response
02/26/2024
Working with our ************** DMS to seek reimbursement for customers down time payments. Will stay in contact with customer unitl situation is resolved.Initial Complaint
02/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company manipulated and took advantage of me and sold me a protection plan for our truck. The protection plan sold to me was from UNITED CAR CARE. For UNITED CAR CARE to claim " not only what we do, doing it with integrity" is an absolute lie. I purchased this Protection Plan due to the rating and sense of safety and security as an elderly couple. I am mortified, and beyond scared to even get in my truck due to the lack of safety and protection UNITED CAR CARE has offered me. I took in my truck to the dealership due to safety concerns and routine maintenance. Obviously we knew routine Maintenace is NOT covered-- the dealership CHARGED ME for a diagnosis and claimed " The Airbags are defective and will not go off during a collision due to the airbag restraint module." I AM MORTIFIED AND SCARED. They wanted to charge me $997.43 FOR SAFETY while I have purchased the platinum coverage. I have the PAPERWORK IN HAND from the day I purchased the truck and the ONLY THINGS EXCLUDED from this warranty are: "Adjustments, Battery Cables, Belts and Hoses, ********* Brake Pads, Glass, Paint, Carpet, and Upholstery." How do ANY OF THOSE come even close to the air bags or even the safety of myself in this vehicle. We are an elderly couple with SEVERE medical issues and the fact this company failed to keep us safe has left us abused and victimized. This is a PURE EXAMPLE of a bait and switch and taking advantage of consumers regardless of their AGE and ***** and I find this EXTREMELY discriminatory. How DARE you exclude our rights of safety with the product sold to us at this dealership. I wouldn't wish this service on my worst enemy. I will also be filing with the Attorney General also.Business response
02/23/2024
As of 02/23/2024 though communication with customer the current situation is resolved.
Customer response
03/04/2024
NW Chevrolet resolved the issue! We are very satisfied with the outcome!
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.