31 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ali S
5 stars05/15/2024
Part was delivered with amazing after sales support by *******.Review from Aristotel C
1 star04/23/2024
On March 25-th I paid for a ***** 3.0 l engine upfront, invoice BUAP13920. I was assured that engine was in good condition as per the price for one that is in the *****k mile range, with this one being claimed as ****** miles. This was falsely confirmed with photos of a different odometer. Upon seeing the condition of the engine for myself, I saw it was in fact in much worse condition. After having to hassle for a VIN number I investigated further. This led to discovering that the engine had in fact previously been sold from a company in *********, ********* by name of ****** with the mileage being listed as ****** miles. They refunded only $1850 claiming $125 in taxes for the engine they never sold me. I am very displeased without a full refund only $1850 refunded, and my time wasted. Thank you for the stress. Thank you for wasting my time, money and sanity.
Best Use Auto Parts LLC Response
04/23/2024
We apologize for any inconvenience you've experienced. According to our records, you initially placed an order for a (Used) 2011 ***** 80 Series Engine 3.0L (******, 4th and 5th digit, B6304T4 engine, turbo), which aligns with the **** you provided. We provided mileage information based on this order.
However, subsequent to this, you requested an engine from a 2014 ***** 80 Series specifically, and we informed you that we had one unit in stock with less than 100K miles on it, but it did not fall under the same mileage category. Despite this, you requested to proceed with the order, and we accommodated your request by uninstalling another engine from a 2014 ***** and shared pictures and **** as requested.
After fulfilling your request, you later requested to cancel the order. At this point, the order had already been shipped, but we promptly rerouted the shipment and refunded you the money, excluding the shipping cost. It's important to note that we did not withhold the complete shipping amount, and we waived the labor costs associated with uninstalling two engines for you as a gesture of goodwill.
We regret any frustration or inconvenience caused and appreciate your understanding. If you have any further concerns or require assistance, please don't hesitate to reach out.Review from Joe B
5 stars02/25/2024
***** did a great job finding an Lexus engine that matched my vinn#. Also gave me a few options with mileages. Great communication with my mechanic and myself.Shipping was fast. ******** was quick to respond. Overall very happy with my purchase. Engine went right in. The car is ************* again.Review from Dee D
5 stars01/17/2024
Would definitely recommend to other customers and will definitely be using service againReview from Daniel S
5 stars01/10/2024
Greatly appreciated the professional, helpful and timely service in ordering and receiving part I needed. I thought I was out of options to fix my RAM truck so it would pass inspection. ******** was exceptionally helpful.Review from Esau M
5 stars12/20/2023
Very nice price, customer service. ***** works very hard to make sure he's communicating with you.Review from Charles B
5 stars11/28/2023
I am giving a five-star rating based on customer service. I was given assistance.in the placement of the order all the way through delivery. I dont know if the module will work yet, but based on customer service i rate them a five!Review from Kevin B
1 star11/13/2023
Transmission went out after 4 months of having took good care of my carReview from Lawrence B
5 stars11/04/2023
I had to replace a module on my van. All of the dealers and auto parts stores did not have one available. When I called the manufacturing company, they said that the module was on a national backorder! My van was not drivable for over 6 weeks. That's when I called ***** at Best Use Auto Parts. He not only had the part - he shipped it promptly! The price was definitely right and I'm back on the highway again. I will be buying from them again!Review from Scott H
5 stars10/28/2023
****** delivered the best customer service experience! True professional that really cares about the customer experience. She provided excellent communication from order thru delivery.
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