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Business ProfileforiSecretShop
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- Mercer Island, WA 98040-3912
- BBB File Opened:
- 8/13/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Prism Intelligence LLC
- Apptivate LLC
- Business Management
- Mr. Andrew Walker, COO
- Ms. Jennifer Ely, Member
- Contact Information
Principal
- Mr. Andrew Walker, COO
- Ms. Jennifer Ely, Member
Customer Contact
- Mr. Andrew Walker, COO
- Additional Contact Information
Phone Numbers
- (888) 206-2349Other Phone
Website Addresses
- (888) 206-2349
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Example E
06/29/2024
iSecretShop Response
06/30/2024
This person is clearly upset, and we would love to resolve that, but literally everything they said in their review is inaccurate or incorrect.
1. Ethnicity is an optional (not required) field in all profiles - and it can be left unanswered, or freely changed at will. No one ever needs to provide their ID to change their ethnicity. It is also a hidden/confidential profile field that admins cannot see - used only for demographic reporting in opinion polls, or when required by specific (usually government) projects.
2. The only situations where someone is banned from the system are those that involve either fraud, threatening/abusive/discriminatory behavior, demonstrations of a profound lack of professionalism, or direct violations of the Terms of Use.
3. We can find no record of any user in the system with the name "***********************," nor have we received any complaints for someone with that name. Perhaps they had an issue with one of our clients, and not us directly? Or they posted this review under a fake name.
4. Additionally, users are never "removed" from the system except at their own request - or if they choose to delete their profiles. When a user is banned for violations, their profile remains, it is just no longer eligible to self-assign open opportunities.
5. It goes without saying that if a system issue is brought to our attention, we immediately research, address and resolve it. We are a software company. That is what we do. No one is ever punished for calling attention to a problem that needs correction. Quite the contrary, we appreciate all such feedback as it makes the system better for all users.
Again, there is no person with this name in the system, their statements are materially incorrect, and we very much appreciate the opportunity to address such misstatements directly.
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