ComplaintsforHi-tide Ocean Beach Resort
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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I left my jewelry box on accident on the bathroom counter and called as soon as we got home a few hours later. The lady was very rude and dismissive. It was two pairs of gold diamond earrings in a box on the bathroom counter next to all of the supplies they refill for the guests there is no way it wasnt found by the house keeper. She said I dont need to ask to house keeper because it wasnt turned in even though I was in tears begging her to look or ask. I kept insisting and calling for days and they said nothing was ever found, Its insane they just let the house keepers keep whatever they want. They where very expensive anniversary gift from my husband and they didnt even pretend to care. I pray no else has a human error and forgets anything at this hotel. Zero respect for their guests. Check in was super strange as well, I was Rudely told I was 5 min early to check in and my husband was asked what he was doing there while he was parked in the car outside waiting for me to check in. Skip this place if all possible. Owners dont care about their guests and let the house keepers steal. Total around 800$ in gold and diamonds they are lying about stealing. I want my earings back!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.