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Find a Location

Purely Wellness has 1 locations, listed below.

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    Business ProfileforPurely Wellness

    Ecommerce

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    16726 146th street suite 105, Monroe, WA 98272
    BBB File Opened:
    11/13/2023
    Alternate Business Name
    • Live-Purely
    Business Management
    • Customer Relations Manager, Customer Relations Manager
    Contact Information

    Customer Contact

    • Customer Relations Manager, Customer Relations Manager

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/15/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I was online on Oct. 5th and was going to order AppleCoder Vi what gummies. I put all my information in and then decided not to order and backed out of the page. About 2 weeks later I received a package in the mail and it was 5 bottles of the gummies. I was surprised because I had backed out of the page and did not order. I received no email concerning order, and there is no receipt, no paperwork in the package. The package was mailed on 10/16/23 and I received on 10/20/23 or 10/21/23. I called my bank on 10/22/23 to see if they had more i formation on where the charge for the gummies came from so I could return them and they were able to give me the phone number and mailing address. I called the company on 10/25/23 to find out how to return. No one answered phone so I had to leave a message. I did not get a call back until Nov. 2, 2023. I was working at the time they called so I missed the call and had to call back and leave another message. They returned my call on 11/13/23. When I told them a wanted to return all 5 bottles of gummies and get back the $199.95 they chart me, I was told they only offered a money back guarantee from 30 days of the day I ORDERED the product. The website clearly states, 30 days from the day the product is received. I called them back on 11/13/23 and they did answer. Again, they said they could only return $59.95 Because it was over 30 days, when I read what the website said they argued and said I was on the wrong site, I was not on the wrong site. She then told me to dispute it with my bank. I was supposed to receive an email showing they would refund only $59.95, but have not even re wives that yet. Very frustrating because their website clearly says it can be returned 30 days from day you receive your order!!

    Customer Reviews

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