Business ProfileforOpen Road RV LLC

On Jan 16 we applied to We purchase a 2024 heartland north trail 29flr camper from open roads viaonline After doing a walk thru on Jan 19 I was assured by the tech that the missing options I had seen were just an upgraded package and we didnt buy that one. Once the camper is at home we found a sheet under a couch that had the specs of the trailer on it. Turns out they sold us a 2023 heartland north trail 29flr. We contact them and they told us it was our fault because we signed the paperwork that said 2023. My husband did miss that as well. They had the 2024 advertised on multiple platforms as well as thru own website. The manager ***** offers us 1k to his camping store for the inconvenience, we turned down the offer. ***** then offers us to have 1k if we sign a NDA saying we wont speak on the matter. My husband turned down the offer via email and said we were getting an attorney. ***** asked when our appt was and we did tell him. We got a mail response from them and all that was said was well F** Before the weekend was up ***** called back and offered to get us the 2024 we thought we had purchased. He promised that we would have it in a week. We never heard from ***** again. After emailing and calling with no response except tech guys with no info to share they delivered it to us on Feb 16. We were given no keys to the camper, a broken couch, and the wrong size mattress, leaking hoses, outlets not working. We have emailed ***** and he isnt responding. We were scammed into the wrong year that I believe was purposely done because they advertised it on so many platforms. Then everything was taken off the camper that had the year on it. The lack of communication, empathy, and lack of responsibility in all of this is so unprofessional. We are out thousands of dollars for extending our lease, paying insurance on the rv. Also noticed a change in the vin. Ive kept proof of it all.i also have proof they are selling the one we lived in as new