ComplaintsforRell's Fire Protection
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Complaint Details
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Initial Complaint
04/21/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have reached out to this business (Rell's Fire) phone number 6 times now.Their phone number goes to a call center, I have discussed my displeasure with the call center staff on not hearing back from the company as we are in non compliance with the city due to Rell's lack of response. We are in risk of our business being shut down because of it.They still refuse to respond or to contact us back in ANY way.I will submit this review as well as a written letter to them next.They have equipment in our building that they are supposed to maintain bi annually and they have failed to do so. I had to reach out to a competitor to inspect the equipment to comply with the city.That competitor doesn't even want to service the equipment due to horrible experiences in the past with ********************* and equipment. ************** installed equipment that is NOT up to code with the city and has been lying on bi annual inspections to decrease their work load.The competitor warned us that issuing a bad review and having them out to inspect the equipment would most likely cause Rell's to come in and tear out the equipment leaving a HUGE mess as thats what he has seen in the past. What company responds that way? Why haven't they responded yet.WE ARE NOT PLEASED!!!Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I dropped of a 10 lb co2 fire extinguisher to be serviced and refilled on the 8th of march They told me that it would need to be pressure tested and would take a few days. It is now the 5th of April and after numerous calls to them, they will not return my calls. I still haven't received the extinguisher back and them will not return my calls. I just want the extinguisher returned. My shop is without any fire extinguisher
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.