Business ProfileforBud Clary Ford of Moses Lake

On the 24th of May 2024 at 10:45, I had an appointment at the Bud Clary **** dealership for an oil change on my 2021 **** Ranger. I had expected to have my vehicle back and on the road no latter than 1pm, preferably sooner because I needed to drive it to ***** and arrive by 5pm. I checked if it was done around 1:15 it was not done yet. At 2:25 I checked on it again, I was told it would be ready to go in 5 minuets. I waited 10 minuets and no one came to get me so I asked if it was ready. I was told that it was done but they lost the key.At 2:56 I was told they found the key but they also discovered when looking for my keys that the truck was not only not ready but the servicing hadn't even started yet.At 3:07 I was handed the keys and told it was done and parked out front. I received no multipoint inspection paper work and I am not sure they even did any work given the time line.This experience is unacceptable and the absolute worse level of service I have ever had, dealership or not. I expect the quality of service at a **** dealership to be above and beyond other types vehicle repair places. Also, this is not the first time I have been disappointed at this location but I guarantee it will be my last. I will not be bringing my vehicles here again and will recommend to everyone I know to use other establishments.