ComplaintsforWAFD Insurance Group
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
On 10/13/23 I contacted my agent at WAFD Insurance to cancel my business liability insurance with Liberty Mutual and I purchased coverage from another company. Then on 12/26/23 my credit card was charged $1,196.36 by *************. After I contacted WAFD about this they had me sign cancelation forms on 1/2/24, which should have been provided to me on 10/13/23.I feel I should not have to pay this amount because is is not my job to submit the cancelation notice to Liberty Mutual it is the agents.Business response
02/05/2024
In October 2023, you communicated to our agent about shopping for new insurance. However, we were not informed that you had actually secured coverage with a different carrier until January ****. Once you had brought that to our attention we requested you sign the necessary cancellation forms and provide us with the Declarations page for your replacement coverage to ensure we could backdate the cancellation for you. On 1/18/**** (11 Business Days ago) we received those documents and we promptly submitted the request to Liberty Mutual.
The cancellation of your Business Package Policy (BKS57904900) and Umbrella Policy (USO57904900) was applied to your account,clearing the remaining balance due to an active Business Auto policy (BAA57904900, expiration 7/23/****). You were credited $6240 for Policy BKS57904900 and $3104 for Policy USO57904900. This resulted in an excess refund of $656.64, which was issued on 2/2/**** (1 Business Day ago).
Attached are all relevant documents confirming the refund transactions. Should you have further inquiries or require clarification,please do not hesitate to contact us. We are here to assist you further with any concerns you may have.WaFd Insurance Group, Inc.
**************
www.wafdinsurance.comCustomer response
02/06/2024
Complaint: 21247732
I am rejecting this response because: When I canceled my coverage on 10/13/23 your agent did not ask at that time of I was securing new coverage. I don't understand why it is required to communicatewith my agent that I have new coverage. A few weeks after I canceled this coverage I also cancelled my personal auto and home owner coverage and I did'nt provide proof of new coverage for that insurance.
This whole situation came about because your agent forgot to have me sign the cancelation forms after I told her to cancel the police on 10/13/23.
I still feel I am owed the $1,196.36 because you charged me for something that was already canceled.
Sincerely,
***************************Business response
02/06/2024
*******,
Your cancellation papers were backdated to reflect the date you requested 10/13/2023, as clearly stated on the attached forms you signed. Furthermore, Liberty Mutual even backdated your refund to 10/7/2023 to coincide with the initiation of your new coverage. Rest assured, you have been fully reimbursed for all that was owed to you, and any suggestion of fraudulent charges is unfounded.
Customer response
02/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.